Novello The Furniture Mattress SuperStore

Great customer service by Travis and Danielle! Highly recommend for great selection and service.

If you live in NH don't bother shopping here. We were repeat customers of the Superstore and when we purchased a second home 15 miles from White River Jct we called their "sister store", Novello. Before we darkened their door we were assured over the phone that they could deliver to NH. We ordered a sofaand chair combo and were assured a Thanksgiving delivery would be no issue. Unfortunately we did not realize "sister" meant "ugly sister". The trucks from Wlliston could not find a way to drive15 miles across the VT/NH border and neither would they even estimate a delivery date. We rented a truck for over $300 and picked up the furniture ourselves. I posted a message on the Superstore website to management without a response. I was told it had seen. We have found alternative sources in NH for our furniture needs. We will now need to find one in Vermont, chances of going back to the Superstore are slim. The sales force is great, the support from their delivery and scheduling department is bleak.

Jeff went above and beyond to make an over the phone purchase happen quickly when my mom needed a lift chair quickly! Thank you Jeff!

I purchased a new mattress with an adjustable electric base. Aiden in sales is knowledgeable and pleasant. Outstanding customer service. There’s a large selection of mattresses at every price point. There’s other places to buy mattresses but Ashley-Novello made things easy. I needed a sofa removed to make room for the new bed and mattress. The competition refused to remove the sofa and said I should hire someone to remove it first. Ashley-Novello removed my old sofa and set up my new bed and mattress. The installers are local Vermonters and took time while I tried different mattress heights. They set it up exactly where and how I needed it. I was informed about delivery time by a human , not a robot call. Ashley-Novello was very accommodating to a senior citizen with mobility issues. 5 stars.

I recently purchased furniture for several rooms in my house. Aiden the sales agent was very knowledgeable, friendly and welcoming. The store was loaded with great high quality furniture and that made the selection very easy. They were able to customize several pieces and match them. The delivery guys were awesome too. They put everything together and took away all of the boxes. I highly recommend coming here for your next furniture purchase.