Thomas Hometown Sales & Service

Recently purchased a new range. We were told we would receive a $150 credit if we opened a Sears card and purchased using that. There was no mention that the credit isn't applied until 4-8 weeks after the end of the promotional period on the card which is 90 days. So now we pay off the higher price or wait and pay interest. And when picking up the new range, purchased a power cord which ended up needing to be returned because they gave us a cord for a dryer. We wanted to shop local but we're going to avoid this store from now on.

Scott, came by to help us with our fridge which had stopped working. He was very pleasant and knowledgeable, and left with the fridge on and cooling down

Purchased a dryer a few weeks ago. Great price and the delivery, installation and removal of the old unit was seamless. I would highly recommend you give them a try!

The customer service that I received from this independently owned Sears store was incredible! The owner of the store helped me personally to resolve an issue and he kept in touch with me until everything was taken care of to my satisfaction. I would highly recommend this particular Sears store if you want to be treated like a very valuable customer.

I went into the store on Monday to buy a washing machine after ours broke. We worked with a salesman who was very helpful and ordered a machine that he stated would be delivered to the store on 8/13 (Thursday). After I scheduled help to pick-up my washer, the same salesman that helped me brought out a giant box marked "Dryer". Obviously, this was a large mistake, but mistakes happen. Instead of taking ownership of the mistake and trying to find a solution that worked, the salesman immediately began trying to allocate blame. Once we went inside the store, he reluctantly admitted that the mistake was his, but never transitioned to finding a solution. As soon as I suggested that we void the entire purchase, he immediately accepted that suggestion and never once tried to procure a washing machine. It was terrible customer service. The other 2 individuals that were with me to assist with pick-up shared the same opinion.