Steinhafels

Customer service was incredible. Chuck and Kari were very welcoming and knowledgeable about the products. And Juliya did a great job closing the deal. We are looking forward to our new furniture.

They exceeded our expectations! Vivian went above and beyond helping us to design our living room set. She understood our vision quickly and was ready with suggestions, but never pushy. I feel like we got the expertise of a design expert more than just a salesperson! She even encouraged us to bring fabric swatches across the store to the leather chair we wanted to be sure it matched. It was clear she wanted us to be happy with our decision — I never felt rushed or pressured into buying. We started off just wanting a couch and ended up leaving with an order for our dream living room set! Thanks again Vivian! Update 7/26/25: Furniture came and looks great! The coffee table is our own but chairs, couch, and rug are from Steinhafels.

I swing through this store every so often to check out the clearance section. I’ve found some great things. Sales staff are nice. Nobody minds my kids’ repeat visit to the cookie station. The store manager has been extra helpful by offering to wrap items and carry them to my car (even when it was raining), noticing I had my arms full with the kids. No complaints and I’m sure I’ll be back.

Top quality furniture, American made. Manuel let us walk around and didn't follow us as we looked around the store, which I loved. Then when we had questions, he was right there for us. Working with his female manager was also great! Both very friendly and knowledgeable. We placed an order, and the delivery people were awesome and attentive to detail. Delivery was also fast from the ordering time. The ONLY thing that was a drawback is that as we were discussing prices with Manuel and his manager, a third employee sitting at the desk on the computer decided to give his input on tariffs and prices may go up, etc. We are smart people. We did not appreciate the budge into the conversation, nor his comments. Felt like more of a political statement to us, and a push to 'hurry' and make a decision. All in all, a very positive experience, and I would definitely return for other needs.

Steinhafels is truly the place to go for the best selection, offering options from “Good,” “Better,” to “Best.” They have something for everyone, regardless of style or budget. What stood out most during my recent visit was the exceptional service provided by Chuck, the salesman who assisted us. He was not pushy, but instead honest, knowledgeable, and genuinely helpful—qualities that are rare to find in sales. Chuck took the time to answer our questions thoroughly, especially regarding furniture quality and durability with pets, and his honesty gave us confidence in our choices while giving us space in making our own decisions. We also overheard him assisting another couple with the same level of respect and care, even though their budget was different from ours. Rather than trying to upsell, he focused on helping them find the best quality within their price range. That kind of integrity and customer-first approach is something both we and they surely appreciated. Steinhafels has always offered great selection, but this experience reminded us that the people behind the service make all the difference. Chuck exemplifies professionalism and genuine care, and we are grateful for the outstanding experience.