Superior Importers LLC

My husband and I visited several furniture stores before choosing this manufacturer, and the craftsmanship here stood out right away. The finishing looked neat, corners were smooth, and nothing felt cheaply assembled. Even after months of use, the furniture still feels sturdy and well built.

This Amazon order from this company was initially sent to the wrong state. Shipping confirmation it was delivered 500 miles away. Then I received a personal email from the company asking me to check with my neighbors to see if they had it....What??? After multiple emails, phone calls and promises of a constantly changing delivery date, a replacement was sent but not on time...delayed by yet another week. I was given a FedEx number, but it never showed that FedEx actually had the package. It finally arrived with the wrong name but the correct address. Glad it got here. I would have never ordered from this company if I had known it would take 5 weeks and so much effort to get my order. Not to mention I wanted this rug for an event, which has come and gone. SO NOT WORTH THE HASSLE.

So easy and pleasant to deal with! I walked in, told them what I was looking for, they showed me 3 options in less than a minute. Answered any questions I had, but I made my decision pretty quickly. Checking out took less than 5 minutes and he had it ready to put in my car by the time I got out there. Whole experience took less than 30 minutes!

Ordered first rug, and it shipped fine and was as advertised on Amazon. Ordered a second rug (2' x 7' runner with the exact same design as the first), as well as 2 smaller rugs (each 2' x 3', with the exact same design as the first). I only received 2 rugs (not 3), to which the first rug was a runner, but not the design as advertised on Amazon, and the second rug was a 5' x 7', and again, not the design as advertised on Amazon. I have everything bundled back up to send back to New Jersey, but it would be nice if I just got what I ordered, rather than fiddling around with a refund.

Ordered a mattress through their Amazon store. They sent the shipping label and asked me to wait ten days for the shipment to arrive. After a week of creating the shipping label, I contacted them - asking for shipping updates - because Fedex was still showing "Shipping Label Created". The seller choose to ignore all my emails until the day of expected delivery. When I contacted them, the seller told me that they did not have the product in stock and thus did not ship it at all. In other words, I had to wait for ten days for a shipment that was never shipped in the first place. At Amazon's intervention, the seller agreed to refund the amount paid for the mattress. I had an awful experience dealing with this company and will also recommend others to stay away from them when there are simply other better sellers around.