The Rug, Mattress, and Furniture Store

Very nice furniture, gladly paid a bit extra for the quality.

We've ordered 3 times from this company. The furniture is satisfactory for the price, but their customer service is in the pits. The first 2 pieces were seriously late, 5 weeks and 3 weeks, respectively. The third, 2 corner hutches, came on time but delivery folks couldn't complete the set-up because the shelf pegs were the wrong size. Now, over a month later and after numerous calls, we still don't have the pegs. We had to order some, even though the sales person told us, "They're on the way from the maker. " Poor, poor concern on resolution and a significant lack of follow- through.

We bought a mattress and box springs for a guest room. Upon delivery one of the delivery guys noticed a hole in the cloth covering the bottom of the box spring. He noted the damage on the ticket and that a replacement was needed. He apologized for not seeing the damage when loading the truck. He even suggested a box spring we may like better for the same price. I called the store 3 or 4 days later and spoke to Clayton. He didn't seem to know anything about the damage and said they would have to schedule another delivery. It's been 3 weeks and no contact from anyone. It's not a big deal, but I do think it's very poor customer service. If they aren't willing to deal with an issue this small and easy,what would happen if you had visible damage to a nice piece of furniture? They do have some nice furniture at decent prices, but just be aware that there may not be any customer service if you have an issue.

I would give a zero but it makes you choose at least one. Buyer beware. The dad in this duo not honest at all. Issues with furniture, won’t stand behind the sale when there are very obvious issues. Horrible customer service. Take your business elsewhere. Dad very foul as well in how he speaks to people. You may want to check in to public records as well for things. I learned quite a bit doing this. Do your homework before buying from here.

8 or 9 years ago I bought the king size Royal natural latex mattress. Absolutely the best mattress I have owned over several decades. Last year, following a couple of years worth of spinal operations including fusions, I decided I wanted adjustable bed frames with electric motors, remote control where the elevation of the head of the bed and the foot of the bed were independently adjustable. My wife and I shopped nationally advertised beds at a competitors store. They had what we wanted at thirteen thousand dollars! After the 'sticker shock' worn off we came back here. For less than $1800 we bought two twin separately adjustable bed frames, they delivered the frames to my house 50 miles away, lengthwise cut my king size natural latex mattress in half, installed two new allergy free twin size mattress bags on my split in two king size mattress AND installed my new adjustable bed making sure the new frames functioned properly. Hmmm ... the competitor's $13,000.00 VS $1200. Yes I absolutely strongly recommend you do business here. They've definitely deserve my 5-star rating. P. S. Now I can read in bed in comfort, flat on my back. A flexible wand that clamps to the head board holds my Kindle above my face. In the last two years I have read over 27 books in complete comfort laying flat on my back, on my adjustable bed, thanks to The Rug Mattress & Furniture Store's wonderful people and the service they provide.