Aleesha Bass· 5★ · 4 months ago
My fiancé and I had been planning to buy a new mattress before our wedding. We came in once to pick out what we wanted and to save up for it, and then we came back a few months later to buy it. We didn't feel any pressure to buy right away, and when we were ready to purchase, the process was very smooth. The delivery was right on time and quick. We had a great experience with this business.
View on GoogleRachel Leon· 5★ · 3 months ago
We had a great experience! We came in to check on one mattress in particular. Once Dejay heard what we were looking for, he showed us a few other options in different budgets. We fell in love with one we hadn't considered. Very glad we came in!
View on GoogleRuth· 5★ · 8 years ago
If one word can describe our experience with 2 Brothers Mattress in West Jordan, it would be "Painless."
We woke up that day feeling a sense of dread, as we knew we would be met with salespeople, and the possibility of being up-sold. Me and my husband are not confrontational people, so we often get taken advantage for it, which is why we hate shopping where we are working with salespeople. However, we knew we had to try out the mattress to see if it was a good fit, so off we went.
Not knowing where to start, a friend suggested going to Sears since there was a possibility of them having a nice closeout sale. So, we braced ourselves and went there first. We were in their mattress section for a little over 3 minutes when we were approached. The Salesmen was really nice and I know he is just trying to do his job, but he was almost over our shoulder the whole time, and I could not even talk to my husband about the actual trying out of the mattresses. After looking at the prices I can see that their "60% off deals" were based on mark-ups and if you signed up for their credit card.
Feeling dejected, we left and didn't know where to go next. Since we were already out, we decided to Google local mattress dealers. 2 Brothers in West Jordan was the first to pop up with outstanding reviews, so we decided to give them a try. We walked in and noticed that we were the only ones there. Beginning to feel anxious, I was afraid they would be like the last salesperson. Surprisingly, Eric was not like that at all.
He greeted us as we entered, and let us look around. After he showed us where the models we were looking for were, he quietly let us try them out and discuss our feelings. The only time he would come over was if we had a question. Eric never pressured us to buy the more expensive models, he only helped us narrow down the ones we liked. With each model he was willing to help us with the price and make sure we were getting the best deal. His prices were also very accurate, with the retail prices listed on each model, so we knew we were not getting up-sold.
We must have come on a good day, because Eric told us they were having a "Floor Model" sale. Being very concerned about hygiene, at first I was skeptical that I would be sold a used/dirty mattress. However, the model we liked was in great condition and Eric assured us that they would still honor the comfort promise on it. He told me the history of that mattress, and even gave us an EXTREMELY good deal for it! He even also assured me that the mattress would be safe with no bedbugs, as I had also expressed to him that I was a Bugaphobe :)
Eric even recommended us a new type of pillow that he said would compliment the softer bed we were getting. It's called the Zoned Dough® + Bamboo Charcoal Pillow by Malouf, and we were both immediately in love with it! It is soft and cool with airy hole design, and even though it feels like dough, the support it Phenomenal! It contours to our head shape but you don't feel any pressure for it. It also has the added benefit of being made with charcoal, so if you have allergies like me, you don't have to worry about late night sneeze attacks! For people with sensitive noses, it does have a mild "new" smell out of the box, but over time you get used to it, and it is really not that noticeable in the long run.
After we finalized our purchase, we thought we would have to be visiting our local dump with our old mattress, but Eric said they would not only deliver our new mattress for free, but also take our old one for completing the sale! And they did as promised, THE VERY NEXT DAY! The delivery was so fast and friendly, I kid you not they were in and out in less then 5 minutes (mattress delivery only, not a full set up)!
It's been a few nights now and we haven't slept this good in a long time! We now have a beautiful new bed, and can safely say that from wake to sleep, with 2 Brothers Mattress it's been painless!
Thank you Eric for all your help and kindness, and we wish you more success in the future!
View on GoogleKreative Sparks Photography· 5★ · 7 years ago
D.J was amazing! He made us feel very welcome from the time we walked through the door. We came in not knowing exactly what we wanted. Because my wife likes a firmer mattress and I like more of a plush mattress. He took over 45 minutes gathering our sleeping preferences and our habits on how we sleep. Very knowledgeable on all their products. He explained the benefits for each mattress, He’s not like every other pushy salesman, he treated us like a loyal customer. Not trying to get us to pay for a more expensive mattress that we didn’t need and that wouldn’t be a good fit for my wife and I. Never once treated us like we were just a commission for him. After over an hour of undivided attention, we walked out of there with the perfect mattress that fits us both perfectly. The prices were on point. We are extremely excited for our first night on our new mattress. We will definitely be back for anything we may need in the future. Oh, did I mention that they have amazing sheets, pillows and bed protectors? Thanks again D.J for the exceptional customer service.
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