Ashley

I was given the runaround when attempting to file a claim for a mattress purchased less than a year ago. The process ended with Steph stonewalling the conversation while I tried to provide details of my previous interactions with staff, and she ultimately hung up on me. Background: I had previously provided photos of an issue with a mattress I purchased from Gabriela at the Ashley store. After contacting the vendor, I was directed back to the Ashley store to resolve the claim. I spoke with two employees at the store—Gabriela and another individual—who provided contact information for the vendor. I reached out to the vendor again but received no response. Later, the store contacted me and requested pictures, which I provided along with details of the issue. Initially, I was told the issue would be resolved and that they would make it right, pending a few details. However, when I reminded them that I was no longer at the delivery address (a detail I had shared when submitting the pictures), their stance changed. After several days of silence, I followed up and was told the issue was my fault, with the same pictures I provided now being cited as evidence of "mattress abuse." Despite providing consistent information, the store reversed their decision to honor the warranty claim. It appears I spoke with three different employees, each with only fragments of the story, and none showed genuine interest in resolving the issue or understanding the full scope of the problem. It seems pursuing Dispute Resolution through the corporate office is the necessary next step.

Gabriela was an amazing sales person. She listen to detail and went above and beyond . Didn’t have what I was looking for at the moment and she showed me different furniture Similar to what I was looking for . Very friendly and gave me my space and time to look at different furniture . Gabriela answered all my questions with a friendly smile always .

They deserve every bit of a 5 out of 5 star rating!! The manager was great, the 2 ladies in the front were very nice, polite and super helpful! The helped me find exactly what I was looking for and at a better price then their competitors! The loading employees Jordan and I didn’t catch the other guys name were awesome, I mean these guys really went above and beyond to make sure my headboard wouldn’t get damaged at a short notice! They re-packaged my headboard and put foam all around it just for reassurance. I Will be a definite returning customer!!

I've always known as a long ago, former furniture rep that Ashley was an "okay at best" brand. Now they are false advertizing their products. This is one of their brand name metteresses. It is 4.5 inches shorter than a real full size mattress and almost 2 inches narrower. $500 for this. Word of advice, avoid their brand all together and stick with the 3 S's when buying a mattress.

We went to Carlsbad Ashley’s furniture and we decided on the famous “TicTok sectional..we LOVE IT! It’s like a giant cloud, fits the whole family! From our house to yours! You’re going to love their stuff! Great customer service!