Ashley Store

We had a great experience with Slay, he was super informative and walked us through the crazy recliner choices and showed us some amazing pieces, he was patient and understanding with our specific needs and sensory requirements. Thank you for your time and information, we are grateful to have the opportunity to work with you.

We got some great service today. We were able to try out a couple couches, and we picked a couch set along with a table dining set. Jussiah was the gentleman that took care of us today. We appreciate his knowledge, expertise and customer service.

Slay at Ashley Furniture was great to work with. He was super friendly and easygoing, and we never felt pressured at all. He gave us space to look around but was there when we needed him. Really appreciated how laid back and helpful he was, it made the whole experience easy.

We bought a Tempurpedic mattress and were adamantly told that in thirty days, but under 90 days, we would be able to exchange out mattresses if we decided we didn’t like it. We asked several times if we could switch to a lower priced mattress if we decided we wanted that instead. After confirming several times, we felt confident about our choice. The sales lady said over and over that was accurate. When the thirty days were up, we decided to exchange for a lower grade mattress. We were told this was not possible and that we could only exchange up to a more expensive mattress. After explaining to the customer service what we were promised, we were told this was false (mind you we are out thousands of dollars) and were denied. The company stopped replying to our emails. This is false advertising and negligence to share the terms. Would not recommend buying from the company ever again. Management did not keep to what their sales person said and was an overall bad experience.

🤩 WOW…. I didn’t expect such an amazing purchase experience buying furniture. Sales person London was amazing to work with in helping us select, price out and arrange for delivery. The delivery experience was stellar also…. From the ongoing communication to the flexibility in delivery dates to the execution of the install & set up. Joe and Ricardo the delivery experts were professional, careful and such a pleasure to work with. Thank you Ashley Furniture of Albuquerque for your service & experience. We are sooo incredible happy with everything!!!!