Ashley Store in Gurnee - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.1 · 45 reviews

Last updated 2/21/2026

cynthia florian· 5★ · a week ago

Martin was wonderful! So personable, helpful and knowledgeable. I hadn't planned on buying but to be able to get 0% financing for 5 years, it seemed like a no-brainer. I can't wait to get my purchase!

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Eric Flores (Tenacious-EFV)· 5★ · 6 months ago

The guest service was wonderful… the real rockstars were Wendy and Charlie’s. They made us feel like we were part of their family. They helped us find a beautiful couch that’s going to be in my house for many years!!!! Thank you for being so nice and helping us find the right fit for our home.

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Brian Miller· 5★ · 6 months ago

The Ashley Furniture Store had a great amount of items in stock, and able to look, feel, and sit on. Alex provided awesome support available options. Thank you.

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Quin O'Brien· 5★ · 10 months ago

Great selection and excellent prices. Brand new store, very clean. 1 neat thing, if you buy a mattress from them they will donate one to a person that doesn't have a mattress.

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vicki plebaniak· 1★ · 7 months ago

My husband and I bought a Power Lift chair because I was having hip replacement surgery on July 6, 2025 and needed to have this chair for my post op care. The chair was delivered on July 2, 2025 and we paid $169 for "white glove"delivery service. They delivered the chair to my family room and plugged the chair in. On July 8, 2025 I came home from the hospital. I sat in the recliner and when I hit the button to forward it to a nearly standing position I heard a snap. And the chair stopped working. My husband took a look underneath the chair and saw that the wiring and a white tie strap with a little bag was wrapped around the chair spring. The delivery men never cut the white tie strap from underneath the chair. Because the wire snapped 6 days after the chair was delivered instead of 3, your customer care center said the return policy was void because a defect has to be found within 3 days of delivery. The chair was not defective. The chair broke due to the negligence of the delivery person. It took 3 days for someone to contact us back and they do not want to give us a new chair, due to the return policy, which again is not applicable in this situation because we did not receive the proper "white glove" set up for which we paid $169. My husband showed the pictures to the store manager at the Gurnee, IL location and the manager confirmed proper set up was not done. The store manager said he thought we should receive a new chair with the proper white glove delivery we paid for. However, the store manager did not take any additional steps to help us rectify this situation. It's been 7 days since and we still have a broken chair in the house with no one contacting us on how this is going to be resolved. This is shameful!! It is quite apparent that Ashley Furniture does not give a damm about their customers once the furniture is paid for and delivered.

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