Ashley Store

Will offer to have you buy customer care and protection… and then after you pay for it and need to make a claim they will say there are no technicians that service that area and make you have to use you warranty so you can pay another delivery fee. Trash scam company. Only do what’s convenient for them at the expense of your dollar. All I want is a refund for my customer care and protection.

Lady from store says they can only prorate my refund for a service they couldn’t find a technician to travel to my house, from a week ago, but I originally requested one back in December via text and calling the store… told me a refund for the customer care and protection wasn’t even a thing. So I couldnt get it back from December when this was the one solution I gave back then…. Now I only get about 66% of a refund from a service that hasn’t and will never benefit me. And I precisely asked back when I bought the couch if there would be any problem based on my location…. So why did they sell me a service that I can’t even use? Horrible way to conduct business. Once you spend thousands they still will ask for more, or give about 10% of effort to make you a repeat customer.

They sell you a customer care and protection plan… tell you that there won’t be any issues… and when you go to use it they won’t have a technician to come care and protect your furniture… and then tell you that you have to use you warranty because THEY DONT HAVE ANYONE willing to travel… and still have to pay them more money. Modern day con artist. The lady I spoke to at the store does not care about her customers or having repeat customers. (Not the sales lady). Honestly save your money and go to a local furniture store. I gave them many options to make it right but their only solution is not a resolution for both parties. It wasn’t and issue buying the delivery and having them deliver it but it’s an issue if you want to use your extra $400 care and protection plan. Absolutely trash business. And I have swayed many people thinking about buying from them just so they don’t get scammed like me. I was also left on delivered when they wanted to text me.

Derek & Marcus delivered my furniture today. They were absolutely wonderful, making sure I understood someone would contact me about a small issue outside their control. They cleaned up any debris from packing and apologized repeatively for any water spots from the snow outside. If every delivery service could be this great, no one would ever complain! Thank you!!

If I could take away stars I could. They do not care to make repeat customers they only care to take hard earned money from the customers they get. On top of over paying for a whole brand new sectional, they’ll sell you a customer care and protection that you might not even get to use because a technician might not be available to travel to you. Literally only want a refund for the service that didn’t benefit me. Save your money and don’t buy cooperate