Rebecca Hoover· 5★ · 2026-06-30T23:52:59.568779763Z
Nick greeted us at the door and helped us pick out the “Furniture of Our Dreams” Such and nice soft spoken young man. Certainly knows the furniture line we purchased (Nuvella). He worked with us for days back and forth over text messages because I have a medical conditions that warrants me to stay home and rest for days on end. We had to set our delivery date out due to remodeling being done in our home. We looked at many of your competitors, but it was Nick that we trusted and worked with and we are so glad we did. There are a few things I would change in your store. You need to have some type of refreshment bar in your store…..Even just to offer your customers a bottle of water. Years ago that was something Ashley’s did for their customers. Coffee bar, lemonade and iced water. Those types of customer incentives are very important. That type of treatment sets Ashley’s apart from the others. You are so lucky to have Nick as your employee at your store in Live Oak Texas Respectfully, Rebecca Hoover
View on GoogleKimberly Ward· 5★ · 2026-05-24T18:52:08.928989826Z
We had an amazing experience at Ashley Furniture thanks to Qiara! From the moment we walked in, she was welcoming, attentive, and truly listened to what we were looking for. She made the entire process easy and enjoyable without ever making us feel pressured. Qiara was knowledgeable about the furniture options and helped us find exactly what we wanted while also making sure we got a great deal. Excellent customer service from start to finish. I highly recommend asking for Qiara if you visit Ashley Furniture Live Oak!
View on GoogleCeara Shaughnessy· 1★ · 2026-06-12T22:18:07.799429870Z
I want to share a full, honest account of my experience with Ashley’s white-glove delivery service. I paid nearly $400 for the delivery, but the process fell well short of expectations. The delivery was contracted to a third-party crew, and several issues occurred:
- They dragged the dolly across my white rug, causing stains, and moved the new furniture around rather than carrying it, leaving marks on the floor.
- They unpacked items with dirty hands, leaving black smudges on a white cloth and attempting to wash them off.
- I identified two pieces that appeared water-damaged and stained. The crew argued, claimed they would wash it out, and said they could get fined if I sent it back.
- They knocked furniture into two walls, resulting in chipped paint.
- When asked to sign for the delivery, the worker refused to provide an English-language signature, making it unclear what I was agreeing to.
- I have attempted to resolve this with Ashley’s customer service four times with no callback, only calls from a call center that provides incident numbers or promises a callback from another department that never comes. I’ve also been told that since Ashley contracts out the delivery they are not responsible for resolving the matter.
Overall, this was the worst delivery experience I’ve had, and there has been no meaningful resolution or accountability from customer service. I’m will not be purchasing from Ashley again.
View on GoogleAngel Tran· 5★ · 2026-05-17T00:39:16.059531881Z
We had an amazing experience with Ms. Leigh O’Connor. She was incredibly kind, patient, and helpful throughout the entire process. She made choosing a couch so easy and stress-free for us. We truly appreciated her professionalism and friendly attitude. We will definitely come back in the future to purchase more furniture because of the wonderful experience she provided. Thank you, Ms. Leigh, for such outstanding customer service!
View on GoogleBobby Lane· 5★ · 2026-01-11T15:09:47.330960806Z
We had a great experience at Ashley Furniture yesterday. Derrick listened to what we wanted, took us straight to the perfect sofa and love seat combo. Our whole experience was outstanding. Thank you Derrick for the great service and thank you Ashley furniture for provide great products.
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