Dominica Ivory· 1★ · 12 months ago
I recently made a purchase at B&B Factory Outlets LLC, and while I was initially excited about their prices, my experience was frustrating due to poor customer service and lack of pricing transparency.
I purchased a bed set, mattress, and box spring in cash, totaling $1,056, including delivery. The next day, I returned to purchase a dresser, mirror, nightstand, and chest through their 90-day same-as-cash financing. The agreed-upon price was $1,200 ($650 for the chest and $550 for the dresser, mirror, and nightstand). However, when I checked my receipt, I saw I had been overcharged by $50, with the total listed as $1,250 instead.
When I called to address this, I was given conflicting explanations—first, I was told the extra $50 was an additional delivery fee, but then I was told it was for “add-ons.” Neither explanation made sense because my receipt clearly states that delivery was already included. If delivery was truly an extra charge, it should have been itemized on the receipt, which it wasn’t.
Instead of taking accountability, the representative tried to shift the blame onto me, insisting that I was informed about the extra charge, which was never discussed at any point during my purchase. I keep track of my finances carefully, and I know for a fact that no mention of an additional charge was made.
This kind of dishonesty and poor customer service is unacceptable, especially when customers are spending their hard-earned money. If you decide to shop here, check your receipts carefully and be prepared to advocate for yourself because they will not do the right thing unless you catch their mistakes.
View on GoogleJamie Renee· 1★ · 8 months ago
We loved this place when it was open. Drove by to check out some pricing on a washer and dryer set and it looked like they were closed. No one there, no open sign, and I didn’t see anything in the windows. It’s unfortunate that they closed without warning.
View on GooglePam Rehkopf· 5★ · a year ago
Purchased a used washer & dryer last month (which am extremely happy with). Excellent quality and price.
Unfortunately, after being delivered and setup, one of our gates was severely damaged by the delivery company. It was replaced the next day, but due to lack of fence repair experience, we were left with several serious problems with the gate.
Contacted Greg @ B&B, he looked at the pictures we'd taken and had me email them to him. Assured me they would handle the situation and "make it right". In less than a week, the gate was fixed and works perfectly now.
That kind of Customer Service, as well as Quality and Pricing of their products, will have us returning to B&B for future needs.
View on Googlephyllis lambert· 2★ · 2 years ago
I purchased a nice-looking side-by-side fridge for $400 and was told it worked freezer worked fridge worked ice maker did not. I called and was told they couldn't warrant it because they didn't have a way to check it. No offer to take it back or offer some of my money back. I ended up having to go buy a new fridge. So instead of paying $400 we ended up spending $1600
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