Craig Hauger· 5★ · 2026-05-10T11:57:46.339472646Z
We bought a mattress from this store about two years ago and were in the market for a new set of sheets. They carry PureCare, the brand of our choice. Since our last visit, they now have a new store manager, Chad Coffin. THE STORE LOOKS GREAT! Chad was extremely accomodating even though we were just buying a set of sheets. He takes care of his customers and his store. Lots of quality brands and inventory if you're shopping for a good mattress. Definitely stop by and visit with Chad; he's very knowledgeable and will treat you well.
View on GoogleLarry Orlowski· 1★ · 2025-11-21T16:25:48.922630758Z
A 0-Star Review was not an option — A Cautionary Account of Our Experience
I am writing this review as a public service announcement for future customers, particularly those with medical needs or those in an older demographic. While every consumer must make their own decisions about where to shop, our experience with this bed store was deeply disappointing and falls far short of the level of care we expected.
When we purchased our bed, we clearly explained the specific medical requirements involved. The past medical issues we brought to the attention of the salesperson included 2 knee replacements, 2 broken backs from surgery including a back fusion surgery. The salesperson assured us that the model we were being sold would properly support those needs.
Unfortunately, after only 60 days of use, the mattress developed a ¾-inch indentation, which made sleep increasingly difficult, and eventually unbearable, given the existing back medical issues expressed during the time of sale.
Over the course of several months, we made repeated attempts to resolve the issue, visiting the store in person, calling multiple times, and sending emails. Between July and November, we spoke with four different representatives, yet each conversation required starting from the beginning, and no solutions or meaningful customer service options were offered unless we continued to spend more money with the store.
The warranty process was also concerning. We were informed that the mattress would need to indent 1.5 inches to qualify, and a store representative even suggested placing weights on the bed to force an indentation. We did not feel this was ethical or appropriate and declined to take that route.
Ultimately, the store refused to provide a refund. Instead, they stated they would only pick up the defective bed if we purchased a replacement from them, at an additional cost of $2,300, with no credit for the original bed. Since we did not think that was reasonable, we were told we could take it to a recycling, however we would have to pay an $85 disposal fee. In addition, we were told we could not bring it back to the store at our own expense. As customers in our seventies, removing and transporting a large bed ourselves simply wasn’t feasible, and no alternatives were offered. We were left to find our own solution just to make room for a new, functional bed from another retailer.
We have since managed to resolve the situation independently. However, based on our experience, we advise potential customers, especially older adults or those with medical considerations to be cautious. If the product you receive is defective, you may find yourself navigating the situation alone, without meaningful support or accountability from this store.
We hope this review helps others make an informed decision.
View on GoogleSean C· 5★ · 2026-06-10T21:21:42.580023922Z
My review is from my experence from this past April and involves a warranty claim / exchange on my almost 4 year old king mattress..
In a nut shell my mattress started showing some very weird wear & tear..
I went back to the store with some photos on my phone and was given another store's number to call and I called and spoke with Kevin.. He asked me to sent the pictures and would follow up asap.. This was a Friday and Monday he called and said someone would be out the next day to look at my mattress..
The next day the delivery tag team showed up, took pictures, verified we mattress with the tags, said they have never scene the issue before, called the store and left..
Kevin called to say that he had never seen that he submitted the pics to the manufacturer... A day or so later Kevin called and said the manufacturer would warranty the mattress and to go pick out a new one and I had full credit towards a new purchase..
Went back to the store and Chad hooked me up with a new mattress and since I was in the process of moving my delivery team made the pick up at my old address and delivery to my new address easy peasy..
Unfortunately I don't remember my 2 delivery drivers but they we both top shelf as were my dealing with Chad & Kevin and I could not be more happy with my experience and with a great selection I would recommend the Bed Store for your bed & mattress needs....
View on GoogleAlaina Ortmann· 5★ · 2026-01-01T22:33:09.171139799Z
Went to the bed store with minimal information on the products we were interested in and left with a lot of knowledge on all of the different options. Chad C. provided us with such amazing service, he was not pushy, but was still eager to provide information on anything we asked for information on. Very knowledgeable, respectful, and professional service. Chad really went the extra mile in his customer service. I will always highly recommend anyone go to The Bed Store. We have been to a few different mattress stores in the past and can confidently say this was the best experience we have ever had.
View on GoogleJohn Grubb· 5★ · 2026-04-18T18:54:56.469523899Z
Our sales person was very helpful and listened to our needs. The delivery people kept us informed about our delivery time. They were very polite and efficient. It was a great experience.
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