Joseph Kirchner· 1★ · 2 months ago
If I could leave a 0 star rating I would! I was going to purchase a dining room set that was clearly listed as a table with six chairs for $279. When I called to verify, I was told it did not include the chairs, even though the listing clearly stated otherwise. I asked for a manager, but was told none was available and to call back. After calling back multiple times with no answer, the listing was suddenly deleted and relisted for $999.
I still have the set in my cart at the original $279 and have screenshots to prove it. Normally I wouldn’t be this frustrated, but it’s the principle — I was lied to in order to prevent me from placing the order, which feels very intentional.
As a business owner myself, I find this behavior unacceptable and unprofessional. At the very least, they should honor the original listed price and treat customers with honesty and respect.
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Edit (in response to the owner’s reply):
I want to make it very clear that we have not harassed this business, nor will we be calling them again. We only called back because we were specifically instructed to do so in order to speak with a manager, who was supposedly the owner. We were told he was at lunch and to call back after, but every time we did, he was supposedly still at lunch. I am not sure how long lunch takes, but I never knew it could take the entire day. To ensure fairness, we even sent an email asking for clarity, but never received a response.
I was actually told by one of your employees not to place the order, and within 10 minutes of that phone call the $279 listing was removed and then relisted at $999. That is not a draft error. I still have screenshots showing the full set in my shopping cart at the original price, proving it was available for purchase. My attached photos clearly show and validate my review.
What is comical is that the business only chose to respond once this issue was reported to Google, instead of handling it directly with the customer. If this truly was a human error, professionalism would have meant communicating it honestly rather than dodging calls and making false accusations.
Also, yes, my name is Joseph. I clearly stated that in both my email and my phone call, so I am not sure what the confusion is or why there was an attack on my name. That accusation is completely baseless and ridiculous. To accuse me of being a scammer simply for pointing out a misleading listing is unacceptable. For the record, we will not be calling this misleading business again. My review reflects my actual experience and is meant to warn other customers about the lack of honesty, transparency, and respect in how this company conducts itself.
View on GoogleElisa Ramirez· 5★ · 8 years ago
This review is a year overdue. I purchased my Cal King mattress from BedCo sometime at the end of 2015/beginning of 2016. I was very satisfied with their level of customer service. It took me awhile to shop around and price match with different furniture companies, both big and small names. I made multiple visits to BedCo. They were patient with me and all of my questions. I never felt any pressure to buy. The owner and his employee even delivered my mattress to my home right after purchase. I am still completely in love with my mattress. I was satisfied with the price, the quality of the product and their customer service. I have recommended them to friends and family. And I would most definitely purchase from them again.
View on Googlemarie valerio· 5★ · 3 years ago
I was pleasantly impressed with the young lady who helped us. She was very knowledgeable about the different mattresses and the comfort level of each. She didn't try to sell me the more expensive models. I highly recommend Bedco if you're looking for a great mattress!
View on GoogleL4dy J0ker· 5★ · 7 years ago
Bought a beautiful bed frame and box springs about 1-2 years back loved it when i got it and still in great condition today. I ordered a couch over the weekend online, was contacted right away and every day till delivery. Was surprised that it was delivered and set up a day early. Wonderful coming home to a surprise couch. BedCo is amazing, service is amazing, set up is amazing, the furniture is great and a very nice price compared to other's. If you are in the market for furniture definitely stop by or check out their website you won't be let down 🖒🖒
View on GoogleLarina Hernandez· 5★ · 8 years ago
Great selection on all your furniture needs! We purchased a bedroom set last year still in great condition. We came back for a futon with Bluetooth at a very great deal compared to other stores. Came back last night for a new mattress set. Staff was very helpful and knowledge about their selection. Set up and service is 5+. I highly recommend them. They gained a lifetime customer with me.
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