Joseph Rice· 5★ · 4 months ago
Me and my fiance needed a new new and this company stated showing up on my FYP. We tried it out and this is the best bed I have ever slept on. If your looking for a great bed and your a big person trust me it's worth it 10/10 would buy it again.
View on GoogleBeth Bailey· 2★ · 10 months ago
I wish we would have done more research before ordering this mattress. After sleeping well on a "number" bed for over 20 years, we thought a Big Fig might be a good fit this time as we are a plus sized couple. The price was great, it came fast. The bed is strong & very well made. It is very very firm. Even with a 4 inch foam topper, it was too firm. If you like a very firm mattress, this mattress may be perfect for you. It was way too firm for my husband and a bit too firm for me. We were able to return it at no cost and customer service on the phone was very helpful. They said we could leave the mattress on the porch. I knew it would be ruined if we did that so we kept it inside, close to the door. This is the bad part though. They sent one guy to pick up a very heavy King sized mattress. He used a wooden cart on wheels to move it and refused help from my husband. My husband insisted on helping him at least get out of the house because the heavy mattress kept falling over. He continued to say "I'll do it myself" so we only helped him get out the door. He wasn't very friendly. Maybe their policy is to not accept help? If that's the case, they need two employees working together. I'd be grumpy if I had to do that by myself. It had been raining all day and without any protection on the mattress, he flipped it and rolled it on the wet dirty ground to an open trailer. It made me sick knowing that this mattress would likely just be dumped. I don't see how it could be used or donated at that point. We would have protected it and donated it to a family or organization in need if they gave us that option. What a waste. We ordered another "number" bed. We'll probably have that for 20 more years. We should have done that to begin with. Please do your research. I should have done more. I can't help but feeling partially responsible for this waste.
View on GoogleA M· 1★ · a year ago
Everything was great with this mattress, until it wasn’t. Had it a little over four years and started to notice sagging in the middle. No big deal I thought, this thing has a 20 year warranty. I send the requested pictures for a warranty claim and they respond “ While your Big Fig warranty does cover the sagging or indentations greater than an inch, we are currently unable to approve your claim due to staining in the affected area. The Big Fig warranty does not apply to items that have staining or liquid damage.” What mattress (especially one slept on by fat people) doesn’t have sweat staining???!?!! They sign the message and say I can always file another warranty claim in the future. I ask how can I file another claim in the future if you’re saying the warranty doesn’t cover stained products and they say “oh if you notice sagging in another area that isn’t stained.” Now I feel like I am being played with because why would any area other than the one I sleep in (the center of the bed) ever have sagging to begin with? Clearly they don’t stand by their product and I feel scammed. I would have never spent money on this brand if I had known they would pull a bait and switch with the warranty. Never again. I’ll be throwing this junk out and would advise you to seek a bed elsewhere. At the time I bought the big fig there were not any other options for big and tall beds in a box, now there is a whole plethora of options for you to choose from. This isn’t the one.
View on GoogleKatherine H· 5★ · 11 months ago
This mattress saved my life!!! I had debilitating back pain and nerve pain from a traumatic accident in 2016. I had slept on a firm Stearns & Foster mattress for 8 years that I felt was good & supportive but boy howdy was i wrong!!! The Big Fig mattress is SUPPORTIVE. I have been able to wean off all back pain meds like Gabapentin and Zanaflex, as well as daily Tylenol and Ibuprofen, and even my antidepressants that I was on because I hated my life of chronic pain. Y'all, I AM HAPPY!!! And PAIN FREE!!! This mattress is so worth it.
*The Big Fig mattress also required NO off-gassing unlike the Dreamcloud mattress that tried to kill me before I purchased the Big Fig: The night I opened the Dreamcloud box and just put the plastic wrapped mattress in my room (too tired to unwrap and decided 1 more night on the air mattress wasnt gonna hurt), I woke up gasping for air and wheezing moving only the tiniest bit of air. Had to call 911, airway barely open, ambulance ride to ED, required several albuterol treatments, steroids, oxygen, and then an inhaler for home use. The next day my upstairs air purifier was freaking out. SEVERE pollution levels, in the RED, and auto feature was on for 2 days straight trying to clean my air. For 2 days I struggled to breathe (had tested negative for anything respiratory so not ill). Only by removing item by item did I realize it was the Dreamcloud mattress poisoning me, and it's been in the garage since waiting to be returned.*
View on GoogleDanielle Barr· 5★ · 11 months ago
We love the mattress. It is a bit firm, and we got a foam topper and it is glorious. Best sleep we've had in years! Though, their pillows were disappointing we regret that we spent so much on them just to be sitting in a closet now. Wish we would've done the coil topper instead.
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