White Dove Mattress

I have had the same issues as others regarding the dips and sinking of the mattress. Except two key things with my issue. 1) It was so bad in less than 2 years of use that looking at it, it appeared wavy. Sleeping on it? Forget about it. I have chronic back issues and couldn’t handle the pain after sleeping on it so I had to purchase a new mattress. 2) I attempted multiple times to contact the company regarding my warranty and was completely ignored. If you’re considering a White Dove mattress, don’t do it! Don’t waste your hard earned money like I did!

I am one that is experiencing the same warranty struggle as others. We have the XL3100 that is only 2.5 years old and it has started to sag. We called the local store (Mattress Warehouse) they came out and looked at it. Then sent a letter saying it wouldn't be covered under warranty at this time; that we needed to wait until it was worse. The warranty states that if there is a sag of 1/2 inch or more it would be covered. It is right at 1/2 inch. After the local company wouldn't stand behind the warranty I went to the manufacturer. Well same story; "we are probably going to side with Mattress Warehouse" they want us to wait until it's worse also. It is already horrible to sleep on! If a company is going to have a warranty then they need to stand behind it and not give the customer the run around. When I questioned the wording of the warranty "1/2 or more" I was rudely told that it's my "interpretation". I believe there is only 1 way to interpret that. Very disappointed especially for a $2200 bed!

We spent $3000.00 on a king size mattress thinking we were buying the best. Within 9 months we had dips. I sold mattresses so I know you have to turn the mattress. But there are still dips and when you lie down you sink. When I lie flat, the bottom of my legs do not lay flat on the mattress. They are raised up. Went to the furniture store, told them what was happening and they sent someone out. This kid brings this metal rod and it has to show it sinks so many inches and it did. But the factory came back and said it didn’t dip enough to have it exchanged. DO NOT BUY FROM THIS COMPANY! They do not stand behind their product.

By far the best mattress I have ever slept on. I have back and hip pain and this mattress is very supportive. It is a real mattress, inner springs, flippable, turntable, quilted plush top with box spring. It is fantastic and the only brand mattress I will ever purchase again. I am thankful a few of these old school companys are still around, producing exceptional quality products in the US. I would like to see someone try to mail my mattress somewhere rolled up in a box.

I bought the Grand Legacy king size mattress from White Dove from Levins furniture. Had I known that their warranty came from White Dove and not backed by Levins, I would have never bought this mattress and spent over $2,000 on it. I have a spinal cord and rib injury so finding a comfortable mattress to sleep on is extremely challenging. When I first got the White Dove mattress, I really liked it and was able to sleep decently. Then after year 5, it started sagging and becoming very uncomfortable to sleep on. Finally, I had to call about the warranty on the mattress. This is when my personal hell begun. Levins informs me that I need to go thru white dove so I call them. They send me out this packet to measure the divot myself and to take apart my mattress, box spring and frames for pictures (now let’s all remember my spinal cord injury). So after getting some help, I finally get all the pictures they require and sent my information into them. And wait…and wait…after 2 weeks, I email asking for an update. They respond with guess what…we need more pictures. So now I have to go thru all of this again. I send them the additional pics and once again have to wait. Finally I get an email saying they are going to replace the mattress but I have 2 choices. 1 - drive 4 hours roundtrip to Cleveland to pick up the mattress or 2 - pay $100 for it to be delivered. I chose to pay the $100 as my spinal cord injury doesn’t allow me to drive 4 hours. So I get an email regarding delivery and I am finally happy until the mattress shows up. It is delivered by fedex in a box. Umm ok?? This can’t be right. The mattress I purchased had inner springs and memory foam combined because I need the additional support of the coils for my back. Well this new one certainly did not have any coils. It was a complete tempurpedic mattress. This mattress was nothing like the one I purchased previously but yet I still set it up and tried it out. IT WAS ABSOLUTELY HORRIBLE. I wasn’t even able to sleep on night on it. It made my pain unbearable. I woke up several times thru the night unable to move due to the pain. I sent white dove an email telling them this was not a comparable mattress replacement that their warranty says they will replace and no Big surprise here…I got no response back from them. So now I am back to sleeping on the first mattress which increases my pain but not to the level of the second mattress cause I cannot afford another $2-3000 for a new mattress. I will not recommend this company to anyone! This company is despicable!