Bob's Discount Furniture and Mattress Store

Nikolas at Bob’s Discount Furniture provided an outstanding customer experience from start to finish. He was incredibly helpful, knowledgeable, and patient while helping me select furniture for my home. He took the time to answer all of my questions, explain different options, and make sure I found pieces that fit both my style and needs.

I made my purchase at Bob’s Ontario CA store & had the privilege of being assisted by a sales associate named Samuel. He was very professional , courteous, and attentive to my questions about what I was looking for. Many years ago I had the blessing of meeting him through a previous purchase I had made with another associate & it struck me how honest he was with attending by concerns at that time & I wasn’t even his customer. So 7 years later. I returned today to make a purchase with Samuel 😊. He’s the BEST ! you won’t regret it. I also had the opportunity to meet the store manager who is Leonor and her customer service care was exceptional ! Thank you so much for everything, I will be returning soon for another purchase! God bless🌸

Mark at Bob's Discount Furniture delivered one of the best customer service experiences we've had, start to finish. From the moment we walked in, he struck the perfect balance; welcoming, knowledgeable, and genuinely attentive without ever being pushy. He took the time to understand exactly what we were looking for and adapted seamlessly to our preferences. When showing us the newest product, the "Illusion" couch, he was incredibly informative, breaking down features and comfort in a way that helped us make a confident decision. What really stood out was his approach. He encouraged us to explore other leather options so we could compare, but never tried to steer us away from what we naturally gravitated toward. In the end, we went with the very first couch we saw and that says a lot. Mark went above and beyond in making sure everything tied together. He was incredibly attentive to our home layout, ensuring the stools we chose matched not only the couch and living room flow, but also complemented the look and feel of our kitchen. He also took the time to walk us through rug options, helping us visualize how everything would come together as a cohesive space. At no point did we feel pressured. He gave us space when we needed it, stepped in with guidance at the right moments, and made the entire process smooth and enjoyable. Because of Mark, we made our decision on our very first stop at Bob's and we left feeling confident and excited about our purchase. If you're shopping at Bob's, ask for Mark. He truly sets the standard. Will update about our delivery experience when that occurs! Delivery was smooth! Just got to make sure you’re following the link provided to keep track of where delivery is at. The gentlemen worked fast and diligent. No complaints here. Love the service from start to finish! Here is our finished couch with our dog

I had a great experience buying furniture with Juliet. She was knowledgeable, patient, and genuinely helpful throughout the entire process. Juliet took the time to understand what I was looking for, answered all my questions clearly, and offered thoughtful suggestions without being pushy. The whole experience felt smooth and stress-free, and I felt confident in my purchase thanks to her guidance. If you’re looking for someone who’s professional, friendly, and truly cares about helping you find the right furniture, I highly recommend working with Juliet.

This was a very pleasant experience from beginning to end. Juliete was the best. I told her what I was looking for and the color I was interested in. She took me to exactly what I wanted. I fell in love. We discussed my requirements and room setup. She was super helpful. I'm so excited