Bunks & Beds in New Berlin - Reviews, Hours, & Deals

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Real Google reviews from nearby shoppers

Average rating 4.3 · 125 reviews

Last updated Aug 7, 2026

Alana Wichmann· 2★ · 2022-12-06T12:06:09.540583Z

Ordered our bunk beds August 20th and was told we would receive our order the following week. Didn’t get our bunk beds delivered until 4 weeks later than we were told and this was with calling them multiple times over the course of several weeks (they would tell me every time it should be arriving any day to their store). They also ordered the wrong trundle (or at least that is what they said) so now we are waiting for that (and have been for about 3 weeks). We also received our bunk beds damaged and have been requesting a partial refund and despite emailing them pictures as requested as well as follow up emails, they have been radio silent. Terrible communication and business management. Would not recommend. UPDATE: received our trundle about 10 days after posting this review and also received a $100 credit for damaged bed (versus returning the entire bed, which was offered however we didn’t want to wait several weeks for the arrival of another bunk bed). Still do not think they communicated things very well during the entire process, but upgrading from 1 star to 2 stars since our order was finally completed.

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peter· 5★ · 2024-03-22T03:15:01.034805Z

Much better than bobs furniture, where they use third party delivery who don’t even want to install your furniture. Friendly kind and up front. We got two beds for the kids it took a little longer than we thought but we also did change the order and they were really nice about doing so. Decent furniture decent price and friendly staff, smaller store much better than bigger box stores for bedroom stuff it seems. Would recommended going here and trying it out when shopping around. Thanks guys

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Brad Leissring· 5★ · 2019-03-23T16:58:58.182679Z

Excellent spot for your kids to pick out a bed. They are all set up for your kids to try out and the staff is knowledgeable, prices competitive and support is excellent. I had to order a replacement part for a bed I bought five years ago and they handled it quickly and I'm pretty sure they didn't even mark it up ($20). Can't get that from Amazon and this is furniture which needs to be sturdy, so think twice about going online for something like this. They also have a clearance area if you're on a budget, definitely stop in if you're shopping for beds. Great experience shopping there, will definitely be going back again.

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Derek Czajkowski· 5★ · 2022-03-28T21:57:30.574388Z

Fantastic local business with high quality product at an affordable price. The bunk bed i purchased is heavy duty and in many cases around the same price as online, but the ability to have the customer service and see the product in person was great. I had a slight problem with a screw hole on a guard rail and the owner honored the warranty no questions asked. The mattresses are affordable, comfortable, and the perfect height. I had several questions about the setup with underbed dressers sliding due to hardwood floors and he was able to help me through all of it.The only issue was a lengthy delivery time due to covid and supply chain issues but they were always willing to provide updates and time frame predictions. Definitely will be back, however this purchase seems destined to last a long time.

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Giulianna Burdick· 1★ · 2022-09-15T14:29:08.328508Z

Worst experience! I ordered two bedroom sets the first week of June and was told they would be delivered within 3 to 4 weeks. Fast forward to September and still didn't have all of the pieces! I called almost weekly inquiring and was told I would get a call back and never did. I always had to call again and get the same response that the vendors haven't shipped. I finally decided to cancel one of the sets as I found a set elsewhere in stock for same day pick up. After all the waiting and run around, they still had the nerve to charge me a 20% restocking fee! Worst customer service I have ever experienced. I will never purchase from this place again and will warn anyone against it as well.

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