Brianna Aninger· 5★ · 2025-11-27T20:04:10.280941472Z
Capital Discount Furniture has one of the best inventories. We went looking for a Liberty Magnolia Manor Kitchen table and four chairs. They were able to order it for us and said it would take a few weeks. We really wanted it before Christmas. They said they would do their best. We got a huge surprise that the table was able to be delivered Tuesday! Not only do we have it for Christmas but also Thanksgiving!!! Thank you for all your team did to make this happen!!! You have a customer for life and we will be back soon for the console table.
View on GoogleApril Collazo· 5★ · 2026-06-11T17:09:22.112588044Z
I received a delivery today from Capital Discount Furniture and it was the best furniture delivery experience I have had. The two gentleman who arrived were prompt, professional, friendly, and very helpful. I will say I definitely have furniture delivery PTSD from poor experiences in past from other companies so I was a bit stressed about today’s delivery. When they arrived I got a smile, handshake and very friendly reception that immediately put me at ease. Both gentlemen were fantastic! And the Furniture is absolutely beautiful! Thank you Capital Discount Furniture for excellent service!
View on GoogleDavid Ames· 5★ · 2026-02-09T16:05:23.637635958Z
Add me to the list of people who've had a positive experience buying from Capital Discount Furniture.
Brooklyn has a passion for design and customer service. She was helpful from start to follow up phone call after delivery. I bought a mixture of pieces for living room, dining, and bedroom and got better than I expected value on everything.
Everyone was great, even staff who had nothing directly to do with my purchase. Thank you to the owners who behind the scenes approved selling me a couple of new pieces from the floor for fast delivery to my brand new unfurnished home. Adrian and Rueben provided courteous professional delivery.
Excellent prices, brand name quality, knowledgeable friendly staff, hassle-free delivery...Oh yes, I''ll be back!
View on Googlejamie harward· 5★ · 2025-11-21T16:31:26.040229131Z
We had the best experience at Capital Discount Furniture. All of the employees were super sweet and helpful. The owners of the company are very down to earth, very knowledgeable about Furniture and truly have a passion for this business. The whole process in finding the perfect couch went seamlessly and we couldn't be more happy with our purchase! Highly recommend 👌
View on GoogleSamer Barakat· 1★ · 2026-05-16T06:35:51.097180815Z
please let me clarify to owner, and to future customers.
Absolutely terrible experience from start to finish. I was promised my furniture would arrive within two weeks, but it ended up taking over a month to finally be delivered. Communication from customer service was poor the entire time, and getting honest updates felt impossible.
To make matters worse, when I tried to cancel the order due to the constant delays, the owners attempted to charge me a 20% “restocking fee” even though the furniture had not been shipped or delivered yet. That alone felt completely unreasonable and unprofessional.
When the furniture finally arrived, the first couch they delivered was damaged and had to be replaced. You would think they’d be extra careful the second time, but somehow the delivery team managed to damage my mailbox during the replacement delivery.
The owners and customer service team showed very little accountability or concern for the inconvenience and damage they caused. Delays happen, but poor service, damaged products, unreasonable fees, and careless delivery are unacceptable. Spending this much money just to deal with delays, damaged furniture, and property damage is ridiculous. Save yourself the stress and shop somewhere else.
Edit.
I appreciate the response, but I still feel it avoids the core issues that made this such a frustrating experience.
At the time of purchase, the salesperson told me he would call me the following day with an expected delivery timeline. I never received that call or any proactive update. After waiting a week with no communication, I had to contact the store myself and was then told the furniture had still not even shipped. That was the point where I requested a refund and was informed about the 20% restocking fee.
I also think it’s misleading to frame this as some highly customized “special-order” item. I ordered the exact same furniture set that was already on your showroom floor. I simply wanted a new, unused version instead of purchasing a floor model that had already been sat on by countless people. Considering the amount of money being spent, I don’t think that expectation is unreasonable. Ironically, the floor model alternative that was later offered to “expedite” the process arrived damaged, which only reinforced why I wanted a new set in the first place.
As for the mailbox damage, I did in fact follow up multiple times. During my second conversation with your staff, I specifically informed them that I had already sent Ring camera footage and photos showing the damage. I also have date and time records confirming when that evidence was submitted. That was over a week ago, and I received no further response until seeing this public reply stating that no evidence had been provided.
Delays can happen, but the lack of communication, damaged furniture, attempted restocking fee, and poor follow-up throughout the process are why I left the review. I shared my experience honestly so other customers understand what mine was like from start to finish.
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