Craftmatic Direct

By reading reviews I am experiencing the same issue. This company is scamming people and committing FRAUD!!! I ordered my mom the base and mattress $4249.00 and I keep getting the run around when shipping and delivery being made when I call I only get the person that sold the mattress to me and nobody else. That’s a red flag too now. I want to get refunded for what was spent. This is not tight what this so c as ll company is doing to us innocent customers. We do not deserve this and this treatment you should be punished for taking peoples money !!! I want refunded and move on somewhere else to purchase a mattress that a company is honest and reliable. You craftmatic and the salesman “Peter” are committing a crime!

They took my grandma who is 88 years old money for bed and it never came, then was promised a refund and still haven’t received it. It’s a shame I’m going to have to hire an attorney and sue you guys or rather assist my grandma Rosemary Pye..please contact me or my grandma directly asap with a resolution—she does not deserve this level of respect from called professionals.

I wish I could give ZERO stars. Craftmatic Adjustable Beds has been an absolute nightmare to deal with. It's been 3 months since I placed my order, and I STILL haven’t received the bed! To make matters worse, they NEVER answer their phones. I’ve called countless times, left messages, and no one bothers to respond. This level of customer service is unacceptable. Is there a group already formed for us to sue them for the amount paid? If not, I would like to form one and make them accountable for fraud! I regret ever trusting this company, and I’d strongly advise anyone considering a purchase to think twice. If you value your time, money, and sanity, look elsewhere!

Ordered our Craftmatic bed on May 24, 2023 with understanding from salesman we would have it in 2 or 3 weeks. The mattresses were delivered to our home on July 31, the bed frame was delivered on October 20, 2023. Fortunately, we really like the bed but what we went through to get it we are not sure it was worth it. With service like this I fail to understand how they stay in business. I will say that on July 5 after numerous attempts to contact the company a customer service rep (Sheila) called and she was very nice, polite and did what she said she would do, we really appreciated her!! They offer a great product at a reasonable price compared to what we had seen. However, if you plan to order a bed from them, be patient cause it will take a while!!

DO NOT BUY ANYTHING FROM THIS COMPANY!!! Craftmatic has stolen $4,500 from my dead father and refuses to return this money to his widow, my 75-year of mother. My dad ordered the bed in February 2023, six weeks before he died. Over the next few weeks, Craftmatic scheduled four delivery dates. The first three they never showed. They at least called and cancelled the fourth one, claiming the base hadn’t come in so they couldn’t deliver it after all. My dad died in March 2023, having never received the bed. (And needing it desperately those last few weeks!) I immediately called Craftmatic, navigating the maze of robo prompts, and dead ends, to finally get to a human being. I then attempted to cancel, but since my dad had ordered, they would only put it on hold until I could produce a death certificate. A few weeks later when I had the documentation in hand, I submitted everything they requested, per their instructions. Then, I heard nothing for several weeks. At this point, I had managed to get the email address of the person I sent the certificate to, so I reached back out, hoping this would soon be resolved. I sent a total of six emails over about six weeks. She responded twice, but saying I needed the refund department, and someone would get back to me. They never did. And she never responded to my last couple of messages at all, just ghosted me. I tried to take it up with my bank, but too much time had passed and now I’m stuck trying to help my mother navigate small claims court if she has any hope of getting her money back. This is theft. Pure and simple. I have never thought worse of any company. Ever. Craftmatic steals from old people. And that’s about as shameful as it gets. So again – DO NOT BUY ANYTHING FROM THIS COMPANY!!!