Croft Mattress

Malisha was very knowledgeable about all the matresses in the store. She listened to our wants and concerns and was very helpful as to our needs. She also watched as I lay on one mattress and pointed out that my spine was not aligned. We ended up buying a different mattress than what she had initially shown my wife. The best part of our experience was that there was no pressure,we honestly felt that she was there to HELP us. Thank you so much Malisha for the great experience.

We had a great experience at Croft Mattress in Joplin, MO! We purchased a mattress, adjustable bed frame, pillows, mattress pad, and a sheet set, and we couldn’t be happier with everything. Austin, the manager, was absolutely fantastic—knowledgeable, patient, and genuinely helpful without any pressure. Delivery was quick and smooth, and we are loving the bed and all of the accessories. Highly recommend Croft Mattress and definitely ask for Austin if you stop in!

UPDATED: Croft solved ALL my problems "professionally". I really appreciate Brian and his team for this. Malisha, you are excellent!! This is going to be long and so WRONG in every possible way. I went to the store 4 times to check out the mattress and to finally purchase their possibly second most expensive one for $5,981.25. I was greeted by Austin (Store Manager) first time and Malisha (Assistant Store Manager) and I finally made decision for the purchase on 8/21/25. Both of them and other staff were there as they were doing inventory. This is what happened: 1. I ordered a king size that they do not have in the store so they have to custom my mattress at the factory upon their advertisement of "custom bed". The package included sheet sets, 2 pillows and foundation. I tried their pillows in the store but I didn't find ones I like. They said the new pillows will be the store the following week and they (Austin and Malisha) promised to "call" me soon as the pillows are in the store for pillows fitting. - NEVER HAPPENED. 2. After finalizing the details, they said they "would call" on Friday 8/29/25 to schedule the delivery on Saturday 8/30/25. - NEVER HAPPENED. 3. ON THE DELIVERY DAY, one of the delivery guys finally called and said "we'll be there in 5 minutes." - Wait, what?!?! Yes, we're expected to be home on Saturday for the delivery but randomly 5 mins from our house?! I had to urgently wake up my husband for unexpected visitors. This is too ridiculous. NOW THIS IS GOING TO BE ONE BIG MESSED UP as shown in the pictures and videos: - THE SIDE OF THE MATTRESS WAS RIPPED "TWO" SPOTS with one giant ripped spot where the bunch of threads hanging out and THE OTHER SPOT was ripped as well. - THE SURFACE OF THE MATTRESS WAS SNATCHED ALL THE WAY from side to side. Luckily, I spot these HUGE mistakes soon as the delivery team left. I would not be able to spot these mistakes if it was on the side against the wall. I called Malisha and sent these videos to her and explained what happended. She said she would communicate with her team and help find the solutions and would reach me back shortly. I waited all day on Saturday. - NEVER HAPPENED Malisha said that they would call me on Tuesday 9/2/25 to schedule to pick up the mattress back to the factory on Wednesday - NEVER HAPPENED Sunday 8/31/25, I called the store soon as it's opened and talked to Austin. He said he "kind of" knew what's happening? So, I explained the full details to him. He said he's going to work on this issue and get back to me either today or tomorrow (Labor Day). I repeated the same thing about mistakes and fixing my mattress. He would call me back shortly. - NEVER HAPPENED I waited Tuesday all day for the scheduled phone call. - NEVER HAPPENED I waited Wednesday all day just in case they might randomly show up at my house to pick up the mattress back to the factory (while I'm at work?). - AGAIN NEVER HAPPENED. Thursday 9/4/25, I FINALLY went back to the store and talked to Malisha about it. Of course, NOBODY has been dealing/working with my issue at all? It seems like everyone is playing around with these mistakes. Malisha asked me to show the clip of the snatched surface again for a closer detaile. She admitted it that IT IS FROM THE NEEDLES OF THE MACHINE FROM THE FACTORY. These mistakes including the two ripped spots SHOULD NEVER HAPPEN. I mean how in your mind they delivered the huge $6K mattress with 3 unacceptable mistakes?! This is absolutely QUALITY CONTROL FAILURE!! After all, not to mention about the high price mattress, it is not comfortable at all. The policy stated that they will adjust the bed for me which I accept and the purchase is final, NO RETURN. Considering what I have been through for almost $6K and unacceptable mistakes and poor team communication, I deserved a FULL REFUND. I have lost trust for this company. For Brian Croft, I can forward you the video clips for a closer look of my mattress. For Malisha, you are very professional and helpful and easy to deal with, still one star is for you! Thank you so much.

What an amazing and effortless way to purchase a new mattress. The team work of Austin and Malisha , made the dream work. I was educated about the ins and outs of mattresses. They worked diligently to help me get a great deal. Thank you both for your efforts and commitment to making my purchase simple and easy.

Great experience with Malisha. She is very knowledgeable and professional. She made sure we choose the right type of mattress for us! I couldn’t be happier with our purchase! No regrets!