DUXIANA San Francisco

If you’re not spending at least 20k you are not a priority for Duxiana! When you a return customer need to replace your Duxiana mattress, Duxiana literally doesn’t deliver. Overpriced & Horrible customer service. We will NEVER purchase another Duxiana from them. No follow through, and they are contracted with Elwell a dreadful trucking company to have to deal with (google check review's) always! I called months ago to replace a mattress and Lewis informed me he would call me back when he returned to the SF store from covering another store due to being unable to access my information. He never did… when I called him he was on vacation and the mattress brought in that he told me would be available to me was sold to someone else. Michael the Mgr mended this and I was informed the trucking company would call me within a week of purchase. Over 2 weeks went by before I heard from Elwell trucking delivery (while I was away working) the trucking company Elwell said “we will be delivering tomorrow”. I informed the trucking company when I would be returning home from my work trip and was told by a rude staffer with a horrific attitude: “I don’t know when we’re going back that way, you’ll just have to wait”! Each time I called to inquire I encountered the same rude people who could care less about my situation with work regarding my availability. Although, they had no problem with receiving my 3k in May (we’re now in mid July) Another 2 weeks go by and I was informed by Lewis today the trucking company is not and has refused delivering my mattress…. due to my complaint about the attitude and mistreatment from the trucking companies representative. Allowing me to wait weeks on end, Dux provided their word they would deliver to my area when they received another delivery in my area.. and I only live 40 mi outside of DT San Francisco. The trucking company at 1 point informed me to pay an additional $300 on top of my already received 3k just to deliver. I’m astounded and sick at the audacity of this company who we are return customers to. There’s much more to this nonsensical disaster that I expect when spending little to no money at low end retailers, but for a supposedly astute, “high end” mattress.. When I spend this kind of money I expect better treatment, I do NOT recommend, Dux and the next luxury brand bed / mattress we buy will be a Hastens.

Truly an outstanding product... the quality workmanship and "Pascal" interchangeable, customized cassettes with varying spring tensions provide comfort on Both sides of the bed. Up to 4,180 interconnected springs provide maximum support. I would say the value is Excellent!

Went for the high quality St. Geneve and Seventh Heaven pillows. Great quality, friendly staff. Prices can be high unless you buy in July when all bedding and linens are 20% off!

I bought my bed frame and the mattress. They have great service. It was delivered on time and assembled perfectly. I will definitely be returning!

I bought a bed about 2 years ago and I have to say its the best bed I've ever had. As a designer, I value quality and design and that's what I like about Duxiana! Service is outstanding too!