Earthsake

After several decades my favorite pillow was threadbare loosing filling daily for months. Researched several shops and visited Earthshake. Did a touch test "squeezed" the available pillows. 1. No returns 2. Do not wash 3. Fluff in dryer

Like the other 1 star reviews here, I’ve had a similar experience with EarthSake. I’m writing this review in order to help future customers (I wish I had read these before I shopped here). No one informed me of a zero return policy at check out, and I was shocked to be met with a dismissive attitude that read as highly unprofessional when I tried to return a pillow in the original packaging that I felt did not match the demo in the store. When you’re spending at this price point, you want to feel like you’re doing business with reasonable and trustworthy staff. I left today feeling like I got taken advantage of and disrespected by the staff member I interacted with. If you’re looking for quality bedding, I’ve had great experiences with European Sleep Works.

The Store made a change to the processing of the material used for the pillows. I let the owner Heather know of my disappointment in the change, and could she order me an older style filled pillow. She then lost her customer service skills and started raising her voice telling me she was tired of my complaints. I hung up as she continued to escalate. I’ve spent $$$ in this store for all my bedding! I will not be returning.

Purchased an air purifier from Earthsake because of the wild fires, smoke, and ash in San Francisco. The customer service was excellent, the price was fair, and when I said I had no place for it to be delivered they graciously worked out details for me to go pick it up at the business warehouse. The Bliss mattress I purchased from them 7 years ago still provides night after night of comfortable sleep. I have, and will continue to highly recommend this store to family and friends.

I purchased a $128 Coyuchi "cloud brushed organic fitted sheet" and it arrived with an area of several tears. It is totally unusable. I bought it as a gift and didn't open the sheet for over a month. When I realized the issue I was already outside of their 30 day return policy. I just emailed Earthshake but don't expect a replacement since it has been longer than 30 days but will update this review if they replace the product. Otherwise I unfortunately won't ever buy from them again and can't recommend their products. *Since seeing the response from Earthshake I have emailed Coyuchi directly to follow up with a direct return. Update- Coyuchi won't honor their 365 day return policy if product is purchased through a 3rd party retailer. I emailed this to Earthsake asking to return the sheet to them to see if they could return it to Coyuchi on my behalf as was offered in their email but haven't heard back a week later. Earthsake should at least honor the return policy of the brands they sell, and also not sell product from vendors that ship damaged/unusable product. First don't buy Coyuchi product, but if you must then don't buy it from Earthsake.