Emma Mason in New York - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.5 · 895 reviews

Last updated 1/10/2026

Tigerfan1#· 5★ · 3 weeks ago

Emma Mason was incredible to work with. From the ease of ordering to the delivery process, the communication via email and text messages from Drichsen made the wait for my new furniture a pleasure. Even the local delivery service had great communication with me. My furniture is amazing! Enjoying every minute we sit on it. I will definitely order from Emma Mason again.

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Jimmy Constantino· 5★ · in the last week

We purchased a couch and loveseat online and had it delivered to our small farm in Dublin, TX. We saw the same pieces at a local furniture store where it was priced $2,000 more than we paid. The entire process was great. The delivery guys were fantastic. Drichsen's follow up was superb. We are very happy with our purchase and it's journey to our home.

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wp Jiang· 1★ · 3 months ago

For the health and safety of you and your family, please do not purchase anything from this website. The smell is awful and the formaldehyde levels are way above the legal limit. It's ridiculous that no one is doing anything about this. They're just ignoring it. This furniture is terrible. I initially reported it to customer service, saying it had a pungent odor and irritated my eyes. They said it was nothing and would go away in a few weeks. I didn't complain, so I just took them at their word. After a few weeks, the smell was gone. They said the quality was flawed, that every part looked secondhand and that they had assembled it themselves before moving it in. The furniture was abysmal, scratched everywhere, and poorly made. The center bracket of the bed frame didn't even touch the floor. I recently negotiated a partial refund. Returning so much furniture is a hassle, so I figured it would be fine. But weeks have passed, and the smell hasn't gone away. I've aired the house for almost a month and a half, but the smell is still strong. So I got a formaldehyde test, and it showed excessive levels. This furniture is awful, such shoddy workmanship. Who would buy furniture after so long and still not be able to move in? I finally contacted customer service, and they said my case was closed. Initially, they said I could contact them if the smell persisted, but they didn't explain why the formaldehyde levels were so high. The smell is awful. How can I live here? This is a health issue. Why is the formaldehyde level so high? I have children at home. I've told them, but the smell persists. They said my case is closed. Can I still live here if the formaldehyde level is too high?

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Keith Butler· 5★ · 5 months ago

If you're looking for quality furniture at great pricing Emma Mason is the place. I purchased an American Drew bedroom set at a much lower price and had it shipped to Texas. Mr. Nadir Iqbal the "Success Manager" was there to help coordinate shipping as it required the shipment to be handled by a local shipper once it arrived in Texas. He was instrumental in making sure the local shipper handled the shipment with care and he also contacted me through the entire shipment process. His Customer Service is second to none!

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Terri Grimes· 5★ · 5 months ago

I was Leary at first ordering from a furniture store several hundred miles away. I’m in Iowa and Emma mason is in New York. However, they had exactly what I wanted and the price was perfect including the delivery fee. I called and talked to them and after a few days of pondering, I decided to order the furniture. I am so glad I did!! They were awesome from the day I ordered to the day I received my furniture!! I received emails/texts updating me on my furniture delivery. If I had any questions I could call/text Jade (mentor) at any time with questions, she was very quick at responding, within minutes. I love my furniture and will order from them again!!! Thank you so much Emma Mason and Deliveright!!!

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Emma Mason

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