Mattress Firm Hells Kitchen on 9th Ave in New York - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 170 reviews

Last updated Feb 22, 2026

Kim Upstill· 5★ · a month ago

I had the pleasure of working with Jonathan on buying a new mattress here and I can't overstate how much fun and easy he made the whole process! Jonathan was warm and hilarious, respectful of my budget, and down to try a bunch of options until I found the right fit. I only started buying mattresses IRL last year and believe me when I tell you it makes a huge difference to go into a store and try things out! I found a different and better mattress than I was looking at online and for a better price! Definitely worth the visit, and work with Jonathan for the best experience!

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Henry Chan· 5★ · 2 months ago

Johnny was the staff member who assisted me at the shop, and I genuinely could not have asked for a better experience. He is an attentive listener who takes the time to understand your needs rather than pushing for a sale. His recommendations were thoughtful and tailored to what I was looking for, and he was completely honest in sharing his opinions - something I really appreciated. What stood out the most was how committed he was to helping me find the most suitable mattress within my budget. He put real effort into securing the best possible discount, and in the end, I walked away with a mattress I truly love. The delivery process was smooth and hassle-free, and I’ve been thoroughly enjoying the mattress so far. Thank you Johnny for making this mattress shopping experience such a pleasant one. You exemplify outstanding service: professional, genuine, and full of integrity. I strongly recommend Johnny if you’re looking for a mattress. God bless him!

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William Higdon· 5★ · 2 months ago

Lori is an absolutely amazing salesperson p. It is rare to find anyone so knowledgeable and so helpful and so pleasant to deal with. I will be happy to recommend her to anyone who is looking to buy a mattress. I am more than satisfied with working with her.

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Nancy Clopton-Diaz· 5★ · 4 weeks ago

Go for expert guidance. The replacement mattress choice for our Murphy Bed requires special insights. We knew if too thick, too heavy, too wide our cabinet wouldn't close. Thank you, Loredana, at Mattress Firm in Hells Kitchen. I appreciate that you expertly coached me through the decision. With your guidance we made the right choice.

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Casbah Enciel· 1★ · a week ago

I purchased several mattresses, the staff are certainly nice but the quality is horrible. 1st one was used up after 3 months, bought another one and I had back pain again after 6 months. Sorry but you just wasted my time and money

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