Furniture City Bakersfield

I had went into Furniture City after leaving another furniture store unhappy with the bedroom sets they had on the floor. I was interested in one I found online and that particular store said they could order it for me but wouldn’t price match. Unhappy with that store lead me to Furniture City. Andrea greeted me as I walked in. I explained to her what I was looking for. She lead me to two bedroom sets that fit the description I had explained. She listened to my wants and needs and wasn’t just trying to sell me something. I did like the two she showed me but I liked the one online so much more, so I showed it to her. She said they carried that line and could order it for me at that price, deliver it and set it up. As we walked to the counter Adam, the manager, stepped in and introduced himself. He assisted Andrea and said he was happy to help. I put down a deposit that night and returned the next day to pay the balance. I was greeted at the door by a gentleman and I told him I was there to make a payment. Immediately, Adam walked around the corner and told him he would take care of me. We walked to the counter together and he asked if I wouldn’t mind him training an employee on taking a payment. It was nice for him to ask. I was told my bedroom set would be in around 5-6 weeks but Adam said more like 2-3. I believe it came in 2-3 weeks. Drivers contacted me the day of delivery and was in and out in less than 10 minutes. Unfortunately, the bed was not the correct one I had ordered. I immediately text Andrea and she apologized and got right on it. The next day Andrea text stating the correct one was ordered and would be delivered in two weeks and again apologized for the inconvenience. I wasn’t bothered because I had the wrong one to use until I received the correct one. It came in two weeks like she promised. Again their guys were in and out quickly and very courteous. I am extremely happy with the Customer Service and the quality of the set I chose. Having a sales person actually listen to you is rare. Andrea didn’t make me feel pressured at all. She was kind patient and knowledgeable on the company’s products. It’s also rare to have a manager step in just to assist, not trying to pressure for a sale. And for Adam to remember me the next day made me feel like I wasn’t just a customer. They are building relationship for future purchases. Adam and Andrea have my business in the future. I highly recommend Furniture City. Five star service!

I recently bought some furniture from Lino, and he was awesome to work with. He was polite, funny, and really easy to talk to. He made the whole buying process super smooth and even helped us save money along the way. You can tell he genuinely cares about making sure his customers are happy. Definitely recommend buying from him!

Wonderful experience! Miguel Osegueda helped us out and he was friendly, knowledgeable and got us a great deal! Very happy with the quality of the furniture and will definitely use him/them again.

Best place to shop for your furniture! Thank you to Lino for his amazing customer service. Lino went above and beyond to answer any questions we had, he made sure my mom and I left satisfied with our purchase. If you ever need any help and want to have a smooth and quick shopping process make sure to ask for Lino, we couldn’t have asked for a better salesman. Also thank you to the GM Adam for helping us get a great deal on financing our furniture. We will definitely be back!

Wow!! What an experience. We found the perfect section thanks to Miguel. We had some bad news a week later that it wasn’t available but together Miguel and Joe made it happen in the time frame promised and we couldn’t be happier!! Thank you so much Miguel and Joe for all the help from start to finish. We also loved the price. We will be back and we will be promoting you guys!! Great job.