Furniture Row

We ordered a recliner in early October they said would be ready within 6 weeks wich to us was along time but we agreed and pre paid. In January still not ready. Called this month and still not ready. $900 later they said they cannot refund us. We would not recommend pre paying when you order anything from them. The made it like it is our fault since we ordered it.

Nita was AMAZING! I was worried about the process of buying a new dining set but she made the process so easy. She gave me feedback about what would look good and helped me through every step of the way to getting it in. If you are looking at new furniture at a good price, come here. The staff is a 10/10 in customer service!

Alex was absolutely amazing helping us find the perfect TV stand! We called ahead to explain what we were looking for, and she already had several options picked out and ready for us when we arrived, which made the whole process so easy. We were hoping to take something home the same day, but ended up placing an order instead—and honestly, it was worth it. We can’t wait for our piece to come in! Thank you, Alex, for the outstanding service!

Zach, the salesman, created an extremely alarming and misleading experience for us. We purchased a discounted couch from the showroom floor and were fully prepared to pay. At checkout, Zach mentioned a leasing option instead of simply processing the sale. We agreed only because we were told it was a 90-day same-as-cash option and wanted to help build my girlfriend’s credit. We clearly stated we planned to make large payments ($500+ per month) on the $2,500 balance to pay it off quickly. Zach presented Koalifi as “no interest for 90 days,” but failed to clearly explain the most critical detail: on day 91, if the balance is not paid in full, the total cost increases by over 144% — turning a $2,500 couch into a $6,114 + obligation. Even more concerning, Zach entered our email address incorrectly (adding an extra “l” to gmail.com), so we never received critical notices or documentation about the lease terms. Around day 81, we realized the true structure of the agreement when reviewing statements ourselves. We are attempting to pay off the balance in full today, but Koalafi has not yet processed it. Had we not caught this in time, we would have been locked into paying thousands more than the original price. The way this was handled felt calculated and misleading. Extreme caution is necessary here. Do not rely on verbal explanations. Get every term in writing, verify your contact information yourself, and fully understand what you are signing before agreeing to any financing.

This sofa store has a very good collection of stylish and comfortable sofas. The showroom is well organized, making it easy to explore different designs. The staff was polite and explained materials and comfort levels clearly. The sofa I chose is sturdy and very comfortable for daily use. Pricing was reasonable, and delivery was smooth, professional, and completed within the promised schedule.