Grossman Furniture

After the pandemic I try and shop small business. I learned not to do this with furniture. We shopped styles by emails and not actually seeing things in person. Even though we were given measurements, we just couldn’t have fathomed the size of the bedroom end tables combined with the customer bed we ordered. We immediately contacted Grossman and it took a week for a reply. When we got that reply, we weren’t told about a return policy. We were told “I’ll take it to upper management”. Another week and a half went by and we emailed again. What seemed like another 2 weeks, we weren’t told the return policy was a 50% restocking fee. None of this was in the paperwork we signed or on any receipt (I kept every single email) and now we have gotten radio silence AGAIN from them. We got a coffee table, a kind size bed and 2 end tables all combing close to $8k. Not a lot to some but it is a lot to us. We even said we would take store credit and yet crickets. On top of all of this, we were told 10 weeks for delivery and it ended up being 14 weeks. We didn’t complain about that but maybe I should have.

I had an excellent experience with Grossman Furniture. Chris provided phenomenal customer service. He was incredibly helpful, knowledgeable, and accommodating, making the entire process smooth from start to finish. I couldn’t make it to the store in person, but Chris made the whole process so easy and stress-free. The delivery was top-notch — everything arrived carefully packaged, and the delivery team was polite, professional, and efficient. They set up my furniture quickly and handled everything with great care. It’s been a year since our order, and I’m still just as thrilled with our furniture and the overall experience. Grossman Furniture truly goes above and beyond! We will definitely be ordering from Grossman Furniture again in the near future.

We have been going to Grossmans since we purchased our first home. Recently we worked with Lynell who created a beautiful space for us and stayed within our budget. She was present on delivery day to ensure that everything went smoothly and even came back a week later to help arrange my pictures and accessories. The delivery service is excellent and Grossmans stands behind very purchase and really seems to care. One table was delivered with an imperfection and they immediately replaced it. I am so grateful to Lynell and the team at Grossmans for helping me to love my home.

We recently moved to Somers Point and built our shore house. Neel, Michelle and their team carefully and thoughtfully helped us design and create our primary bedroom, kitchen and sunroom. We highly recommend Grossman for your furniture needs!

Michelle Rubiano was wonderful to work with! She is knowledgeable of her products and spent a great deal of time with us trying to help us make the right decision on our furniture purchase! I rate her a 10++++