Guadalajara Furniture Inc

Visited today with my family looking for a specific model of a couch. My dad asked the woman if he could take a photo of a couch from the catalog and she stated no, which is strange. The woman who assisted my family became dry with my parents once they stated they wanted to see other options. Very unprofessional and I wouldn’t recommend coming here. The staff doesn’t seem friendly or know effective sales skills.

We have been to the store twice now, Alfredo has taken care of us both times. He is great, very knowledgeable and he takes time to show us or help us however we need it. We purchased this Dining table, the chairs, and the cabinet. We love the look and the quality of the furniture.

My Family and I moved into a bigger place and we needed to buy everything! We walked in to the store and Patricia immediately assisted us. She gave us full details as far as what was convenient for us to buy and help us make the best choice as far as furniture for our home. We bought a living room set, beds for our kids, bedroom set for my room, dining table and even a vanity for my daughter, she help us get a super fast delivery and the delivery guys were very fast in assembling all our furniture. There was something a little problem with our delivery but I called Patricia and they immediately fixed the problem. We are very satisfied with our purchase, with customer service and how fast we got our furniture delivered. Thank you very much Patricia! Definitely recommend this place. Go see Patricia.

Unacceptable Customer Service & Lack of Accountability I had a very upsetting experience at Guadalajara Furniture. A staff member named Alfredo treated me rudely, got too close to me, and made me extremely uncomfortable. I was just trying to take a picture of a product I was interested in, but because they don’t accept Apple Pay, I couldn’t buy it right away. Instead of helping, Alfredo was unprofessional, aggressive, and disrespectful. I reported the incident to management expecting to be heard and treated seriously. But they never responded had to keep writing to them to get a response Instead, I was met with excuses, dismissive language, and the message that because it wasn’t caught on video, they couldn’t “prove” it happened — so they basically didn’t believe me and followed up by email, but the response I got was dismissive and defensive. They claimed an “internal investigation” cleared their employee and even tried to shift blame onto me, instead of showing basic care or professionalism. Regardless of what their cameras showed, the way I was treated and how management responded made it clear they do not value customer safety, comfort, or satisfaction.They went on to defend the employee’s “character” and reputation, as if that somehow made my experience invalid. What about my character? My word? My experience? This is not how any business should treat a customer. I didn’t ask for special treatment — just respect and accountability. Instead, I was gaslit, second-guessed, and brushed aside. If you value being treated with basic human decency, I strongly recommend you shop elsewhere. 🚮 I will never return and strongly suggest others think twice before shopping here.

Possibly the owner was walking around and yelled at us for parking in the handicap space. We have a handicap placard. He seemed very agitated that people were parking in his parking lot. After he said we could be towed, it was clear he didn't want our business. So we drove away.