Ornate Home Furniture and Mattress

Picked up a couch that was completely wrapped in thick vinyl, so I was not given a real chance to inspect the upholstery at pickup. The employee still pushed me to sign the release paperwork and did not explain that signing would waive any damage claim after leaving. Once I removed the protective covering at home, I found multiple tears and seam damage under the fabric (photos attached). I contacted customer service right away and asked for a fair resolution, but they denied the claim only because it was a pickup order and I signed for it, saying they “can’t verify when the damage occurred” after pickup. This is extremely disappointing because the packaging prevented inspection in the first place. If your policy is “no claims after pickup,” customers should be clearly told and allowed to fully unwrap and inspect before signing. I would not recommend buying here unless you can inspect the item completely before accepting it.

The furniture set was absolutely stunning. Highest of quality and craftsmanship.Robert and Juan were very professional through the whole process. They arrived on time, came in and got right to work with friendly and positive attitude going above and beyond. I would happily recommend to friends and family.

Robert and Carlos did a great job with delivery and installation of new furniture. They were very courteous and careful with pieces and completed the job quickly. Highly recommend their white glove service.

Robert and Carlos did a great job and they had set up done pretty quick. Shipping to delivery done in 3 days was great! Will use this company again. We got the white glove service. Glad we did

Robert and Albert were AMAZING! They worked as a team/communicated and were very professional and did not give of “creepy” vibes. No damage to my property at all and I LOVE the piece! Would recommend! Cat (Hera) approved!