H L Stephens Ltd.

Ordered some furniture 8/5/25 said 6/8 weeks. Okay I knew up front it would be about 2 months. I pride myself on shopping local and was willing to wait. . Week 9 I call as hadn’t heard anything. They said it would be in the following weeks. Didn’t hear anything again. Called week 9. It will be another 2-3 weeks. No communication whatsoever. This is why people shop at the big stores. Never again. Week 13 still no furniture for being told 6-8 weeks

Ordered a couch on October 3rd, 2025. Missed out on two holidays with no couch. Went on 5 months to get a different floor model couch delivered.

I stopped by yesterday and purchased a reclining type chair. Love it. Great customer service from Vicky and the delivery guys did a great job as well. Thank you and I'll be returning😁 Beautiful store w beautiful furniture as well.

Furniture southern motion IS JUNK had mine for over 10 years and today the leather is worn out and faded and peeling off that started after 2 years after I got it. I have never misused there products always kept it clean and never abused it .It has gotten worse since then finally had enough today. they say it's not there problem. they don't stand behind there products if it's anything more than a year old you are out of luck for a long time customer I just decided to go else where. where it's not has expensive has HL Stephens. Never Buy from them again never was happy with there service to begin with. Overpriced Overrated Overhyped undercut cheap material that doesn't last worth what there warranty is. should be sold As Is Where Is. called them about it I was told they can't do anything about it told them I will write a review and post pictures never cared about what I was saying or going to do about it. hope I can help spread the truth about there customer service which I wouldn't even call it that I would call it as is service. NEVER BUY FROM THEM STAY AWAY FROM THEM GO ELESWHERE!!!!!!!!!!!

we were looking for 2 matching recliners, they didn't have that but said we can order the other 1 and 6-8 wks have it. so we did that and we ended up waiting a yr to get the chair...they deliver it and its the wrong chair..they left the wrong one here and said they would make it right with us..its been 6 wks more now and we haven't heard a word from h l stephens......very disappointed in how we have been treated.