Hank's & More Fine Furniture

We have used Buckles for several furniture purchases. She is hands-down the most informed well researched representative I have ever encountered. She will bend over backwards to get every detail taken care of accurately wonderful customer service. It’s always a pleasure to do business with Buckles.

Kim was very helpful with helping us pick out a couch and loveseat set. She knows just how to help you find what your looking for and she has one of the best personalities to bring a smile to your day.

My experience with Suzanne was phenomenal, as soon as we walked in she came right to assist us and helped us find the perfect couch for our space! We couldn’t have been more pleased with her if you go to hanks ask for Suzanne!! On the other hand, I think they need to work on looking for a new manager. I was heartbroken to see the way she treated her. Suzanne took wonderful care of us and to have to sit and watch the manager of this place roll her eyes, mock her and call her out on things she had no control over ( like a copier) was sickening. As a customer I would love to see the boss of these ladies take action because what I witnessed tonight was very rude and to allow the manager to treat others working there the way she was treating Suzanne was absolutely disgusting.

We ordered our sectional in November and were told it would be delivered by the end of January. When the end of January arrived with no updates or communication, I called to ask for a delivery date and was then told it would be an additional 6–8 weeks. I was told they would “take care of me,” that they were working on something, and that I would receive a call back before noon on Friday. That call never came. When I followed up the following Wednesday, I was told that I was supposed to call them back—despite being clearly told they would be calling me. The best solution they offered was to waive a $200 delivery fee that we were never informed about in the first place. We explained that we don’t even want the couch delivered and will pick it up and they still had nothing else to offer. If we had been given any kind of honest update, I would not have sold my couch and been left without seating. The manager repeatedly stated she “didn’t know why the salesman didn’t explain this,” which does not help the situation. They also claim they can’t do anything more because we already received a “special deal.” This so-called special was a Black Friday promotion available to everyone, not compensation for poor communication, delays, or inconvenience. To make matters worse, my father-in-law has been told three Saturdays in a row that his couch would be delivered, and he also cannot get a call back. At this point, due to the lack of communication, repeated delays, and unwillingness to resolve the situation in a meaningful way, we will both be requesting refunds. This has been an extremely disappointing experience.

Great help from Nathan earlier today! My girlfriend and I found a few couches here that we really like and are currently struggling between which one we want. Along with the couches we also found a lot of other decorative items like lamps that we like a lot. Very happy with the customer service and the big selection!