Shelby, NC
Kimbrell's offers a variety of furniture and appliances with a focus on customer service and financing options.
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Real Google reviews from nearby shoppers
Average rating 4.7 · 342 reviews
Last updated Apr 4, 2026
When I walk in the store in Shelby, Jessica walks up and wants to know if she can help me and I told her that I just wanted to look. And so she steps away and tells me if I need anything to let her know so I walk around and I look and I find what I like at that time I had questions. And she was able to answer everything I asked her, she was very polite. And as a matter of fact, everyone in the store was very polite. So if you ever need furniture, this is the store to go to They have great looking furniture. It looks to be well built and their prices are good also so like I say, if you need anything, this is the place to go.
View on GoogleThe staff at Kimbrell’s are great. Really friendly and no pressure to purchase. They let you know that they are there if you have any questions. P.S. The couch is awesome!
View on GoogleNew to the area having just moved here from Florida. I was recommended to come here that there prices are more than fair. When I arrived I was greeted promptly and curiously. Not only did they treat me fair they delivered everything the same day .
View on GoogleEveryone from the sales person to the people delivering treated me with kindness and respect. Would definitely buy from them again.
View on GoogleI would leave a negative star review if possible! Let me explain.. My Mother and I were out looking at furniture and decided to swing in Kimbrell’s. I’ve purchased from them before with their financing so remember that for a later part in the review. I was looking for a sleeper sofa but found a beautiful sofa with ottoman and fell in love with it! I decided that the sofa was so big with the ottoman pushed against it that I could make that work instead of buying a sleeper sofa. My Mother and I both just excitedly said multiple times that the ottoman made the sofa work for me and if it weren’t for the ottoman then it wouldn’t have worked and I would’ve just went with a sleeper sofa from another local furniture store. My Mother purchased this sofa cash for my Christmas present a $1700 sofa at that! All is well until delivery… It took their delivery guy’s a good while to get the sofa in the house but finally it made it in, one of the delivery guy’s brings me his phone and shows me some pictures he took of damage to this $1700 sofa. It got damaged bringing it in the house, I do not get mad because I understand these things can happen. He assured me it would be repaired and then delivery guy’s number two comes in and says we have the ottoman on the truck but I’m don’t think it comes with the sofa.. I say it does, we bought the sofa because we lived the ottoman. He called the Shelby store to double check ( they obviously assumed the ottoman came with it too or it wouldn’t have been on the truck ) the manager said nope it doesn’t come with it. I’m now talking to the manager in the delivery guys phone and I offered a solution that since the sofa was damaged, instead of repairing or replacing it just leave the ottoman and we’d call it a day and they wouldn’t be responsible for repairing the $1700 sofa! The manager offered a 15 percent discount and I declined. We hang up and the delivery guys are telling me about the repair guy that would contact me and then his phone rings, he said “ hold on I’ll let you talk to her “ I get delivery guys phone and it’s the manager. She proceeds to tell me I have a balance of $140.00 from 2020 I kindly tell her there’s no way because I paid that off ( it was the LAST payment on an account) I kindly tell her that it’s not even on my credit report so there’s no way I owe it a I remember paying my account off, she gets frustrated and telling me I’m wrong. Don’t forget my MOTHER made this purchase NOT me! She is the customer NOT me but this manager calls ME on delivery man’s phone AFTER I got a damaged $1700 sofa without the ottoman they made us think came with it! It was definitely mine and my Mother’s fault for not verifying so that’s on us BUT good morals and customer service go a long way and the store has neither. I wish we had never done buisness with them and will definitely never make that mistake again.
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