Mattress Direct

Absolute worst experience I’ve ever had. When we bought the mattress the owner was amazing. This has been so far the only good part of the experience. We were informed 4-6 weeks. Then we were told it would be delivered on the 23rd which would be 8 weeks. That date came and went. I try to call them and both numbers I can find for them are unusable, so I had to go up there to check on the current timeframe. Both times the associate was sleeping and I had to wake him. If I don’t get it soon I will go get my money back. DO NOT SHOP HERE! Unless you are ok with terrible service.

Wish I had read these reviews before I made my purchase. Not only did have the same problems that others had not getting my mattress in 4-5 weeks as they stated on the purchase order and not returning my calls at 6 and 8 weeks. I' m not even sure I got the product I ordered, And they damaged my current mattress which was to be moved to the basement. My purchase order stated they were to remove a king mattress from the basement, which they did by way of the basement side entrance. The movers then chose to move my current King (14+ inches 2 sided) mattress down the stairs and the ends were “folded” and forced thru and became damaged. , I contacted Mattress Direct, and they provided me an email, to resolve the problem. I emailed and provided an explanation, with pictures, of what had happened and photos of the damaged mattress. I believe the internal springs were deformed when they were folded. I waited 10 days and have received no response. Still waiting for a response. It was still a good mattress before they moved it.

This place totally has screwed us over! We purchased what we thought was the top of the line all the bells and whistles split king adjustable bed on March the 8th, with guaranteed delivery within 2 weeks, fast forward a month later, the employee that sold us the bed no longer is employed and everything she ordered for us was wrong! Upgrade and pay more but still guaranteed to be delivered before more husbands surgery! Surgery was April 1, No Bed, No Refunded, no communication with owner! Highly dissatisfied

Shopping for a new mattress is one of my least favorite activities, so this will be brief. Patrick, our sales guy, was straight forward and quite knowledgeable. They have a good selection and offered us different packages with discounts included. We're still shopping, and Mattress Direct is still in the running for us.

AVOID AT ALL COST Paid (over $2000) for a Campbell Mattress in full, told 10-14 days. Told it was being delivered on a Monday, that did not happen. Said Wednesday, didn't happen. Told us by Friday, no later than. Did not happen. We called and told us, we would get an upgrade Campbell and it was in stock, please come in. The upgrade was not a Campbell, it was a Stern's and Foster or a Sealy, our choice. They then started downgrading the Stern's and Sealy, stating how much more quality our Campbell had, offered free pillows and a sheet set after listening to them degrade other mattress companies quality and over-price. Told us, 10 days and it fell on a Monday, they'd call us. Did not happen we called they said it was on the truck and be there Wednesday...(today) 12-17. Did not happen, now no one answers phone. Placed dispute with credit card company. This is flat out stealing, taking money for something you never intend to deliver as I see it. It's criminal as I view it, but today there is no law as I see it. St Peters is culpable by allowing them to act like this without check, St. Peters just wants the money as I see it, as long as licenses are paid they can do whatever to consumers ...why would the city care? Message is DO NOT SHOP HERE very dishonest words are spoken I'm a repeat Campbell Mattress customer,....that's "was" to be clear