Mattress Firm Bascom Square

I had a really wonderful experience buying my new mattress/base with TJ and Mattress Firm. I appreciated the price transparency (not all stores put prices out) and thought I got a good value. TJ was extremely knowledgeable about the inventory and gave great recommendations specific to my personal needs. Although he was busy, he made sure that my shopping experience was good, and I could also see he was really attentive to other customers too. Delivery was fast/efficient and I was sleeping in my new bed next day.

Who knew buying a bed could be such a great experience? We were in the market for a new king bed and stopped in @ Mattress Firm. Honestly, we didn’t anticipate purchasing a bed so quickly. We are the kind of folks who enjoy doing the homework to ensure the best deal. Then we met Ron. He is a genuinely nice man. There was no high pressure sales tactics, just straight forward info to help us find the right bed. Ron kept things simple and helped navigate us to the perfect bed. He broke down the pricing clearly and didn’t try to upsell us on things we didn’t need or want. And the BEST part? No games…no haggling whatsoever! He gave us the best pricing possible and went above and beyond to make sure that we took advantage of all the sales + perks! You know that sinking feeling you get when you’ve overpaid? Well, don’t worry—it won’t happen here. It’s such a satisfying feeling when you purchase a great product at an amazing price! Thank you Ron! We really appreciate your transparent and honest sales approach. It was refreshing!

We had a great experience at Mattress Firm with Ronald! We came in with a very specific idea of what we needed and he immediately directed us to the right options for our price range. He explained the differences between our options and discussed benefits of each. He helped us to set up delivery to another state and even let us know what our return options are. Great experience with no upselling!

We had an incredible experience at Mattress Firm on Bascom, all thanks to Ronald, who was an outstanding, no-pressure, and incredibly knowledgeable salesman. He patiently walked us through all the different mattress options, explaining every detail clearly and helping us choose the top-of-the-line setup. We ended up spending around $20K for our full purchase — and it was worth every penny. Our first delivery (handled by independent contractors) didn’t go smoothly — they weren’t very helpful when I needed old bases hauled away before the new installation. It was frustrating in the moment, but I want to emphasize that this wasn’t Mattress Firm’s fault; it seemed like those contractors were just overworked with too many stops that day. When I went back and met Ronald in person to explain what happened, he immediately took ownership. Within hours, he arranged for the old metal and wooden bases to be picked up, scheduled a next-day delivery, and personally followed up with the warehouse to make sure everything went right this time. Day one was rocky, but by the end of day two, the entire experience was first-class. Mattress Firm showed true professionalism and care for their customers. If you’re planning to invest in a high-end mattress and want someone who genuinely cares about your satisfaction, Ronald is your guy!

TJ was very helpful and professional. He made buying a mattress and frame easy. He provided helpful details so you can buy the mattress. I will definitely recommend him to family and friends.