Mattress Firm Bella Terra in Richmond - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 596 reviews

Last updated Jul 19, 2026

Lejemol Samuel· 5★ · 2026-06-12T17:42:03.986067638Z

My husband and I had excellent experience at Mattress Firm, Q. Ninh is patient, and took the time to answer all of our questions. Excellent customer service. Thank you. Tony Y was very knowledgeable and took time to help us. He helped us compare different mattresses and made the entire shopping experience easy he genuinely wanted to help us and find the best option for us. Thank you, Tony for your excellent customer service we highly recommend Matress Firm.

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Meagan Tape· 5★ · 2026-06-06T01:01:42.420088616Z

We had a wonderful experience at Mattress Firm in Bella Terra! Tony was incredibly helpful, knowledgeable, and made us feel like family from the moment we walked in. He took the time to educate us on different mattresses, pillows, and sheets based on our specific sleep habits, which made the entire process easy and stress-free. Excellent customer service and a great shopping experience from start to finish. Highly recommend asking for Tony!

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Paul Croom· 5★ · 2026-06-22T17:39:40.612104990Z

Mattress Firm - Bella Terra did a great job of taking the time and expertise to create a great buying experience. The salesman - Quoc did a fantastic job of explaining the different types of mattress’s available and the benefits of each. He did a great job of covering all the added benefits and qualities of each individual brands. I would highly recommend this store for your mattress needs as well as the quality bedding products they offer as well

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Emine Yüksel· 5★ · 2026-06-11T23:47:19.794969766Z

My husband and I recently visited Mattress Firm, and Quoc provided outstanding service. He was very knowledgeable, patient, and took the time to answer all of our questions. He helped us compare different mattresses and made the entire shopping experience easy and stress-free. We never felt pressured, and he genuinely wanted to help us find the best option for our needs. Thank you, Quoc, for your excellent customer service we highly recommend asking for him if you’re shopping for a mattress!

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Viola Chapa· 5★ · 2026-05-16T21:32:53.768704580Z

“I had an outstanding experience at Mattress Firm thanks to their sleep expert. Tony was extremely professional, knowledgeable, patient, and took the time to explain everything in detail without any pressure. He listened carefully to my needs and helped me understand the differences between mattresses, comfort levels, and sleep support options. His expertise made the entire process easy and stress-free. It’s rare to find someone so dedicated to excellent customer service and truly helping customers improve their sleep quality. I highly recommend asking for Tony Young assistance if you visit Mattress Firm. Excellent experience from start to finish.” Thank you Mr. Young.

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