Mattress Firm Chestnut Hill in Chestnut Hill - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 314 reviews

Last updated Aug 7, 2026

Farah Lh· 5★ · 2026-05-23T01:33:16.101001929Z

I had a complicated situation with an order that was unfortunately canceled, and I was unable to locate it. Thankfully, I had the privilege of working with Joseph Maietta, and I can honestly say he provided one of the best customer service experiences I’ve ever had. Joseph went above and beyond, working creatively and diligently to help track down my order. He took the time to listen, took my number personally, and assured me that he would do everything possible to recreate the order and make things right. His kindness, professionalism, and dedication truly stood out. Joseph then introduced me to Lily from the Chestnut Hill store, and she was equally incredible. Lily is extremely knowledgeable, helpful, and informative. She brought creativity, expertise, and genuine care to the experience, making what started as a frustrating situation turn into a positive one. It’s rare to find associates who care this deeply about helping customers, and both Joseph and Lily exceeded every expectation. I am so grateful for this connection and the exceptional service I received. Because of them, this will absolutely be my mattress store going forward. Thank you both for turning a stressful experience into such a memorable one! 🌟

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Priya Janardhana· 5★ · 2026-05-16T14:06:30.595942869Z

Gianfranco at mattress firm chestnut hill was very helpful and informative. He is very knowledgeable and helpful in terms of the mattresses and differences between them and finding what you need. I was very happy with this location and my purchase.

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Lisa Drummond· 4★ · 2025-12-30T01:22:27.528328052Z

Amazing service at CHESTNUT HILL Mattress Firm today! TREY actually made it fun! Clearly he is very experienced, pleasant, PATIENT, and so quick to pull up my history! Gave me time to check all options, even had me recheck my choice just to make sure I didn’t miss something. Was dreading this purchase, but left feeling great! Will continue to use this company at this branch. I will make sure to tell my clients, friends and neighbors to shop here. Sweet dreams! Happy 2026🎉 Mattress Firm, I hope Trey finds a little something extra in his end of year bonus! He’s a Southern GEM! Mark, also very nice, helped with a printout for a potential add on only on website! Great experience!

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Charles N.· 5★ · 2026-05-03T00:14:26.622805381Z

Trey made the entire purchase experience exceptional. I felt respected, cared for, and truly listened to. His support made all the difference.

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Daniel Mundo· 5★ · 2025-12-10T15:00:51.368494181Z

Always a great experience at Mattress firm! Trey was a pleasure to work with - patient and knowledgeable. I stopped by late Wednesday and had a new mattress early Friday and they took away my old one. Great experience start to finish!

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