Nebraska Furniture Mart

Had my whole top floor and stairs carpeted Sept 2025. I already had all the old carpet and padding removed and almost all the furniture moved. The company they hired to do the installation was Rick's Carpet. At the end of the installation he informed me that he cut the carpet short of the patio door. Like 2in wide strip. He said he will fix it. Later I noticed how bad the piece of strip added was and NFM had them come back out to fix. This repair was way worse than the initial and they even damaged my floor trim. NFM gave the option of replacing the whole carpet because replacing an area from the original seam wont match or they have someone else out to inspect and repair. I decided on repairing it because I didn't wont to go through the whole replacing again. This repair was much better. NFM only offered me $500 compensation even though this wasted my time and having to recut cut, paint and install the base boards they damaged. If NFM ever send Rick's Carpet to your home for carpet repair refuse the installation or mention not hiring them at the beginning of purchase. I have also noticed the carpet seams aren't done good. They are noticeable.

Sabrina was extremely helpful and definitely gave superb service answering all my questions and going above and beyond to make sure I was satisfied with my product. There was a problem with my bill because of having to go to the warehouse for one of the products and she asked Mike to help her and see if we could solve the problem but it required us going to Alan who is also extremely helpful and friendly. We have just moved back to the area from Arizona and I was reminded again of how much better and cooperative and nice Midwesterners are and as usual I got excellent service at the Mart.

DO NOT GET FURNITURE DELIVERED. Where do I start? It has been a nightmare since I ordered furniture in person at the NFM on 01/21/25. We ordered Ashley branded night stands, a dresser and a chest. They were scheduled to be delivered on Saturday the 24th for garage drop off. They arrived boxed up and boxes were in tact and appeared okay. We opened up the night stands which had no damage. We opened up the chest which had damage. One corner near the legs appeared to have water damage and was bowed out and another corner was cracked, splintered and missing a chunk. We called customer service who said they would bring a replacement on Wednesday the 28th. They also would unbox this one and put that and the unboxed dresser into our home. (The dresser was too heavy for us to move and we underestimated that when we ordered garage drop off). On the 28th, a replacement chest was brought already opened and ready to be used. Only issue was THIS PIECE WAS ALSO DAMAGED. We also opened the dresser and lo and behold, DAMAGED. Same issues with damage to the corner or trim. We were told by the delivery people someone would call us. Hours later no call so I called customer service myself. I had a conversation with a very rude employee named August. He was very full of himself and kept cutting me off and said he is to the point and even said I would thank him later - why should I thank him when he is doing his job and we have had deliveries with damaged furniture TWICE at this point. I tried to cancel and have all pieces picked up but he insisted I go back into the store and pick out another set first. So I did that weekend and I did not find anything else I wanted. I went to the in store customer service who ordered replacements for the chest and dresser. They were delivered on February 4th. The chest had a slight scratch to one of the legs but I wasn’t worried about it so I accepted it. The dresser had damage AGAIN. This time, the trim at the back was splintered approximately 3-4 inches. I called customer service again and the employee told me she could not guarantee the furniture was not damaged because she can’t determine if it’s damaged in warehouse or during delivery. We got a third dresser delivered on the 5th, which finally no damage. I am exhausted, frustrated and disappointed. So many people here in Omaha praise the NFM for their service and quality of products they sell. I can say I do not think I will ever order furniture to be delivered from here again. I am also out near $100 for tips on delivery drivers but I refused to stiff them because they are doing their jobs.

Recently bought a couch at an unbelievable price! Liked it so much we are buying the matching recliner. These 2 interactions with NFM (Mrs. B’s) have been so much better then in the past. Korissa our salesperson was awesome!

Angie was fantastic in helping me finally choose a refrigerator. Her knowledge of the pros and cons really made the difference as well as her very informative information about each one that I was considering was very helpful. I also appreciate NFM’s vast selection of appliances.