Old Brick Furniture + Mattress Co.

We’ve had a really awful experience with a recent order. We ordered three bedroom sets for our children. We heard good things about old brick, and read positive reviews. However, now that I have gone back through the reviews- my situation seems to be the similar for all negative reviews. We had a good experience in the showroom- and then we had some minor communication issues around when products would arrive and scheduling delivery. When the furniture was delivered, several pieces arrived damaged- scratching throughout the sides, manufacturing defects, there were missing pieces for multiple dressers, and two of the beds were not properly installed one with bolts that were unsecured and stripped on the frame, and the other with center support unsecured. One of the beds had green tape left on it covering a large gash out of the wood. I called customer service immediately and was told there was nothing they could do until someone came to assess it in person- despite asking for and sending dozens of photos. They then told me it would be 10 days to get someone out. I asked to speak to the manager, left a message and was told they would call me back the following morning. I did not hear back for two days and had to follow up multiple times to get a hold of the manager. Once I did- I was told the same thing, that there is nothing they could do until someone came out to assess. With nearly every person I’ve spoke with the tone to has been dismissive and almost accusatory. There hasn’t been one attempt to make things right- except for “further assessment”. No apology, never addressed the multiple missing pieces, or the incorrectly installed beds. I ended up convincing them to send someone out sooner than 10 days for assessment. When the technician arrived, he took photos and notes of one piece and asked me to sign his tablet. I asked to review at first to see what I was signing- the note said that what I thought was damage was actually just natural wood grain and there was no other damage and that I was declining repair of the items. Repairing items was never mentioned before asking me to sign. When I asked him how he would repair one of the items, he told me he wasn’t sure. When I told him that there was clearly further damage and asked him to include that in his report, he told me that all of my complaints would have to be handled by customer service, who previously told me all of that my complaints would have to be directed to him. After I told him I was uncomfortable signing that with incorrect information he went to leave without assessing the other furniture. I’ve been trying to reach out to upper management- I have not been able to get a hold of anyone. This has been an incredibly disappointing and frustrating experience. We are planning on returning for more furniture, but will be taking our business elsewhere. It seems as though things go smoothly most of the time, but when they do not it’s a nightmare to deal with. Once they get your sale Old Brick does not seem to care if you’re satisfied- or even got what you paid for.

Best furniture buying experience by far! Our sales associate George, his manager Dave, and the delivery people were fantastic. At each step of the shopping experience, we were met with smiles. The sales associates do not work on commissions, so weren’t chasing us down, or pushing something down our throat. It was a very comfortable and informative experience. Beautiful furniture at very reasonable prices. We bought a top-grain leather set in chestnut. I’m so happy that we went there!!

I purchased a beautiful dining set from Old Brick. Their delivery people assembled it in place and did a great job. It looks beautiful! Old Brick is the place to go for nice salespeople and awesome delivery service!

Old Brick feels like a welcoming place to shop. Everyone is friendly and in a good mood. I've purchased from them in the past and will purchase from them in the future. I am a very satisfied customer. I love my new mattress. Thank you.

I thought the staff here were great, very friendly, knowledgeable. Unfortunately, the financing options are a scam. Done through TD Bank, they penalize early payments and try to add on scam fees. Very dangerous. Highly recommend paying in full, in cash, and being done. I've never been charged "late fees" for making early payments. Bizarre. Edited in response to owner's response: I will absolutely shop here again! And very happy to hear that you're switching providers.