Nate Jankowski· 5★ · 2026-03-02T00:38:09.549669318Z
Great location to try out the full line of Purple mattresses. I was hesitant to order online without actually laying on one first, especially at that price point, so we decided to stop in and test them out.
Brittany was absolutely fantastic. She was incredibly patient while we took our time comparing options and deciding what felt best for both of us. She answered all of our questions thoroughly and helped us understand the differences without ever making us feel rushed. Most importantly, there was zero pressure to buy — just honest, helpful guidance.
If you’re considering a Purple mattress, I highly recommend stopping in and asking for Brittany. She made the whole experience easy and comfortable.
View on GoogleNikole Pena· 1★ · 2026-05-18T21:32:32.112397749Z
Wonderful staff, very attentive and helpful. They are kind and will take their time with you. We had purchased one because we had friends and family who had positive experiences with their products.
The reason for the one start is unfortunately the after-store experience, but I think it is still relevant to post here where the process first started.
My wife and I bought a mattress in the restore line, which was a pricy purchase, but in our minds it was entirely worth it, as it was great in the store. Sleeping on it became a whole other uncomfortable ordeal of neck and back pain.
We were given a follow-up with the suggestion to purchase their sheets. So we did. Nothing changed.
We then tried different bases and multiple pillows just to make the bed work and feel comfortable. Hundreds of dollars. This is as we approach our 100 days, too, where we were giving it time to "break in". So we decided to return, which, on top of all the pricy products, you need to make the mattress feel comfortable, is a $250 return fee.
I initiated a return, wrote my incredibly detailed response to Purple, and had no one reach back out to me. I had to initiate another conversation on an online chat with them, retype everything, and then wait a few days for someone to actually respond.
I basically asked if there was anything at all they could do to make this right in any way. I had accepted the fee was in place, but in my mind it felt wrong not to say something and I was hoping there would be something in place that we could walk away feeling neutral about the brand at least.
Unfortunately, I received a pretty generic and obviously placating "thanks for your feedback" response from our "account specialist". The $250 fee is still in place, and now this whole brand is just ruined for me, as they couldn't do anything at all to help or part ways amicably.
For how expensive these mattresses are and how much money this brand makes, and how much money we've spent on their products trying to make things work, it's unfortunate that their customer support is like this.
TLDR: Be aware of what you're getting into, you'll likely need to spend a lot more than you think, and if that still doesn't work, you will be paying a $250 to return the mattress. Customer support will do nothing about your situation.
View on GoogleAlie Jankowski· 5★ · 2026-03-11T16:05:05.104144810Z
The absolute knowledge and customer service here is unparalleled! Britt was exceptionally patient with us as we kept swapping between three different options. Britt answered all of our questions and was even able to help determine how our body positioning on one of the mattresses had us feeling discomfort. She was spot on! We ended up taking our time to choose and poor Britt had to leave. Antoinette stepped in to help us decide, another superstar at the store! Overall, amazing experience and quality customer service. They really care about helping customers find the right mattress.
View on GoogleMeredith Meegan· 5★ · 2025-12-30T20:52:36.201073544Z
I had such a great experience with MiKayla at the Purple Mattress store in Park Meadows Mall. She was incredibly knowledgeable, friendly, and genuinely helpful, and she made the whole process feel easy and stress-free. I was honestly dreading mattress shopping, and I’m not someone who ever writes reviews — but she really deserves one. She answered all my questions without pressure and made what I expected to be an overwhelming experience surprisingly simple. Highly recommend working with her if you stop by this store.
View on GoogleRob Beyerly· 5★ · 2026-04-20T12:57:36.658898019Z
Antoinette was great! Very knowledgeable, helpful, and friendly. She helped us find just the right mattress and base. She was very efficient handling multiple customers at a time too. Glad she was there.
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