Relax The Back

My experience with Bloomfield Hills, MI was excellent. I have purchased two of the zero gravity chairs for my brothers. Mainly because my friend purchased one and it was so comfortable. HOWEVER............ my friend who referred me is having difficulty with Bellevue, WA- her chair is having issues with the lumbar support and they are not honoring the warranty. So sad. I pray I don't have her experience. Her score is not good for her experience. My experience with Bloomfield was excellent!

Great people and good quality products. I have reutrned sevreal times and had good experiences every time.

My advice, avoid this location. I will never purchase from the Bloomfield store after two negative occurrences. Even though it's just down the street from me, I will drive to Shelby Twp (which actually has a friendly, outgoing team). I've gone into the Bloomfield store twice - with a 2-1/2 year gap between visits. After that first time I swore I'd never return, as the man I worked with was dismissive and rude. But now, needing to find a specific chair for my Mom (who has dementia), I thought I'd try again... for 'her sake.' But, unbelievably, it happened again, and within seconds of opening his mouth - rude. I assume it's the owner. I asked for a specific Palliser recliner, based on her size and the chair's dimensions. He scoffed, 'we only carry the high end Palliser.' The chair I was asking about is a $4,000+ chair. Seriously? One bad experience could be explained by a 'bad day,' but two? And I see other reviewers experiencing this same 'dismissive' attitude. Go to Shelby. Chris is super helpful, and the owner, Peter, went above and beyond to help me.

Relax the Back was professional, did exactly what they promised, and followed up to see if I was having any problems. I highly recommend them.

Bill and his team never fail to amaze me. Their attention to detail and ability to find exactly the right thing to help my back out is wonderful. Thank you guys so much for all you do and for always going above and beyond. I appreciate you all.