Sleep Number

Exceptional Service & Product I recently placed an order with Sleep Number and had a bit of trouble with the website accepting my street address (outer island life!). I decided to call the Kapolei, O‘ahu store and I’m so glad I did. Diana answered my call and was absolutely wonderful—cheery, knowledgeable, and genuinely helpful. She not only took care of the address issue quickly but also shared great tips on choosing the right bed accessories, and shipping to the outer island. Her understanding of working with outer island customers was impressive and truly appreciated. In today’s world, this level of friendly and personal customer service is rare and so refreshing. She made me feel like a valued customer! My husband and I love our Sleep Number bed and wouldn’t hesitate to recommend both the product and the Kapolei store. Mahalo, Diana, for making our experience such a positive one!

Local team at the kapolei store was great. Diana helped me pick the right bed at the right price point and was able to point out potential savings and benefits that could be used for purchase. Upon payment I wanted to confirm that a promo being ran by capital one would be applicable at which it was confirmed to be allowable as long as I used my capital one credit card. The local staff as well as a mainland rep assured me they it would, but a month later it appears that it is not eligible as the purchase was done in person. Was referred to the mainland support team for a resolution to which I was hung up on and then eventually told there was nothing that could be done and that they understood my frustration. The kapolei store I trying to help me through this, but blown away at the lack of effort and care the mainland team shows people who just spent several thousand dollars to buy a bed. If I could rate the kapolei store u would give them 5 stars and the mainland support no stars. Still plan on keeping the bed, but super disappointed that sleepnumber talks so much about caring for their customers and it spreads to all be window dressing.

My husband and I had an AWESOME experience with our salesperson Brianna. She's very friendly, knowledgeable, not pushy and listened to our needs. Explained everything very clearly and we highly recommend Brianna.

We had an amazing experience at this Sleep Number. Natalie is who helped us and we couldn't be more grateful. She was super knowledgeable about the product and walked us through everything from start to finish. They start with getting you a sleep number and giving you a demo. You definitely feel the difference right away and you can see on the monitors how it relieves the pressure off your back. They have a ton of different models and choices and Natalie spent the time to explain each one. She never tried to upsell or pressure us into something we didn't want at anytime. We felt good about getting a mattress, sheets and a heat dispersing mattress cover. Still on the fence about it but I can honestly say we haven't been hit at all since using any of the cooling technology stuff. The next amazing group from this store was the delivery team, they are legit Sleep number employees and they are just as knowledgeable as anyone out there. They came in set everything up and we're complete professionals. I've had a gone back a few times with questions and had a great time getting answers. Also don't fret if you don't like your mattress you can return before 100 days. They have a referral program as well. If you're in need of a mattress give this place a try you won't regret it

In a recent purchase of a Sleep Number King bed the customer service was tops. I was grateful to have been notified the sale would quickly be coming to an end. Another day and I would have missed the savings. Lakhmi and Diana alerted me and I was able to let my son in Boston know. He quickly made the purchase on my behalf and I am most appreciative. 👍 I thank them for their excellent service.