Mattress Firm Kapolei in Kapolei - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 920 reviews

Last updated Jan 22, 2026

Abraleen Keliinui· 5★ · 2 months ago

We had a very good experience. Emma, Danielle, and Kelsi were very friendly and extremely helpful. We tested the temper-pedic beds and it was wonderful! My mom and daughter are excited to be getting a new bed. Thank you for all your aloha spirit ladies and the great customer service. Emma you did an awesome job!!! My turn is next, just gotta get the husband in board🌺

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Malia Kennedy· 5★ · a week ago

Samuel and Marleen worked together as a team to help us. We originally came in because we heard from a friend about Samuel and his knowledge about various beds and stellar, no pressure service he provided. Samuel helped us understand the various beds in and guided us through what each bed would do for comfort and recovery. He spent time with us on each bed, never rushing through and letting us determine how we physically felt and the info he provided. He helped us navigate the right fit for our sleep goals and did not pressure us on any bed we decided on. I would recommend Samuel and Mattress Firm. The knowledge, warranties and service are top notch.

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Nakia Chong· 5★ · 2 months ago

Tee was awesome. She was very knowledgeable about all the different mattresses. She was friendly, patient, and thorough. Tee made our mattress shopping experience pleasant.

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Earl Devera· 5★ · 3 weeks ago

We went to the store not knowing exactly what type of bed we wanted. The representative was really awesome and patient with us. Explained each type of bed and found one that fit our budget. Very informative and knew exactly what we needed. He helped us in any way he could. If we are satisfied with the bed, we will be going back again.

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Nicole Ku· 5★ · 2 months ago

Big shout out to Danielle! Best customer service we’ve received in a long time! Super friendly, kind, never felt pressured. Was able to help us with price matching! Which was so awesome! Her happy personality made buying an expensive piece of furniture not so daunting. So thank you so much Danielle!

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