Sleep Number

The warranty is basically garbage. Be prepared to pay $190 diagnostic fee or do the work yourself then $300 to repair a mattress the seems to be leaking around the seams. These people should be ashamed of their self.

We had a wonderful experience with our sales lady, Kayla. She was very knowledgeable about the different types of beds and allowed us to test all of them to help capture the correct number which to give us a good nights sleep. It was a great experience and we look forward to trying our new bed out when delivered. 🥰

Store was easy to get to just off the Monroe Mall service road, so we didn't have to drive through mall parking and walk into the mall to get to the store. Bradley (sleep expert) was cordial and helpful. No other customers were in the store at the time . We were able to try out the different bed styles and Bradley helped us make our choice by answering our questions succinctly. One frustration with Sleep Number policy (and others, like diamonds for example) of putting an outlandishly high price on their "menu" and then giving customer "drastic" reduction of 20,30 and even 50%. Based on my previous purchase of sleep number queen sized beds I had an idea of a price and with all the discounts, etc. we arrived close to that number. We agreed to the purchase, Bradley took care of our payment, set up the app on my and my wife's phone and aggranged the delivery date (one week from purchase). The two men that delivered the bed notified us when they left the shop (1.5 hours out) and the link included in their text enabled me to see their progress so that I was out front showing them where to park as they drove up. They were expeditious with removing our old California King and box springs, installed the new I8 split king and took time showing me how to use the app and the remote. When they left the room was pristine with only a new bed where the old one was. Good experience all the way. Other than the ridiculous high menu price and comment, "oh you won't pay near that much", this was a completely satisfying buying experience.

The. Entire staff at the Monroe Sleep Number store were patient, respectful, attentive, and informed. They made our upgrade process fantastic!! So grateful we made the decision to check in for the upgrade!

DONT BUY the 360 smart bed with the flex fit 2 adjustable base. This base cannot be returned but the store manager will tell you that the company will take it back which is a LIE! The store manager will lie to you in order to make a sale. And after he's made the sale he won't return your calls or do anything to help you.. We bought the split king size and the two twin mattresses never really matched up evenly and technicians came out twice to change out parts and this bed is not worth the money that you'll be spending on it. The sleep IQ technology is highly inaccurate and when they tell you on the responsive air that it's quiet... it is not unless you're a heavy sleeper because it will inflate and deflate as you sleep through the night. I would avoid the Monroe location altogether because all you're going to get is lies. Apparently it's good with the owner to have a store manager who will lie just to make a sale and that's ethical , right??!!! Doesn't matter if the base is bad for scoliosis and that it harms the customer and the store manager said I would not have a problem returning it right?? LIE