Sleep Number

I had a good experience. I purchased the top end model and am awaiting delivery. The salesman was nice and helpful. The manager helped with getting a quicker delivery date as well when I was originally told 4 weeks. I appreciated that. I would definitely buy here again.

Customer service is pretty terrible overall. Between the store staff, the online staff and the 800 service, I can’t get a decent answer to a pretty straightforward issue. Since day of purchase it’s really been a comedy of errors to which no one seems to have any ability to address or correct. I guess the product pretty much sells itself. I guess it has to because I can’t imagine who is driving the business. I fear the day that I have to call for a service or replacement part. As far as the product is concerned it seems satisfactory. Delivery was yesterday. The delivery guys were really great. Just can’t say the same for the rest of the company. What a pain I the butt these last several weeks have been. Thanks for that.

I would give 0 stars. The manager of the Carmel Mountain store, Dee (if that's even her real name), is rude, unfriendly and spoke in a very condescending tone to me. When I purchased my bed, 2 years ago, they never told me it should be put on casters because it is so heavy it cannot be moved. I need to paint and the bed needs moving. I called the store and the want to charge $250.00 for a service call. Unbelievable!! I will never buy another bed from any sleep number store!

Since this was the 3rd bed we bought, buying the bed was a breeze. The salesman got a delivery date for us and I stressed ad nauseum that it had to be a pm delivery, which is what he requested. So when we got the message about the delivery, it was for 8-11 A.M.! So I called the delivery # & they begrudgingly said they would tell the men to make us their last delivery. Nope! They came 1st thing this morning when we weren't avail. So I called their # & got the runaround about "they" don't schedule the times, only the date & she didn't know who delivers the beds. What?!? So now we're rescheduled, but again, she can't guarantee a pm delivery. If they don't come in the pm next time we will cancel this sale & go with a different brand. The ball is in your court, Sleep Number!

We came 10 minutes before closing, bob still greeted me and my family with a positive attitude! Showed us different options/features To helping us choose the perfect mattress in our price range, thank you bob!