The Organic Mattress

Awful experience and zero customer service. My husband and I walked in to buy two new mattresses, which are not cheap in this store. The sales associate was hanging out with a close friend and we were treated like we interrupted their social hour. We walked around for a bit and after getting no attention or help… we just left. Based on our experience, I would recommend avoiding this place at all costs.

This store is a dream and not only is the selection of organic bedding incredible, but Donna is so friendly and helpful and my husband and I were so impressed with our experience. I bought a wool pillow which has been so wonderful and my husband and I (who live almost two hours away) are already planning to drive back to buy a wool comforter. Donna’s selection of organic mattresses is incredible and when it’s time for my husband me to buy a new mattress, we will be going here! We are now recommending this store to all of our family and friends! Thank you Donna!

All praise to The Organic Mattress! They have a great selection of products (mattresses, pillows, comforters, etc) and their products are high-quality and beautiful. It’s a big decision buying a new mattress. Michael and the folks at The Organic Mattress were incredibly helpful and patient with me as I figured out which mattress would work best for me. Despite delays in the process due to the pandemic, they were unfailingly upbeat and helpful. They even helped me take advantage of some manufacturers discounts that were available at the time I purchased. Their complimentary white-glove delivery felt safe and was fast and efficient – even making their way through some unexpected city sidewalk construction right in front of my house at the exact time of delivery! I highly recommend them as a great place to find your new mattress.

I have been meaning to post this review for a while. I cannot say enough about the wonderful experience I had at The Organic Mattress store!! Both Donna and Michael were super welcoming to myself and my four legged Buyer Assistant Allie..top notch customer service!! And oh yes. I love my Naturepedic EOS pillow top…no breaking in period required!!

We first found this store four years ago when we were looking for an organic crib mattress for our son. The store is really clean and has more than one brand of mattresses to choose from. The people who work there are extremely helpful (especially Michael) and know their stuff. They don’t try to pressure you to buy, but they do provide lots of help if you need it and leave you alone to try the mattresses for as long as you want. We ended up buying a twin-size mattress for our son and a king-size mattress for ourselves recently. The delivery was smooth, easy, and professional. When we ran into a small issue with our bed size, we contacted Michael and he helped us solve the problem! As you can tell, we are big fans of this store. It’s hard to find stores today with high quality products and great customer service like The Organic Mattress in Sudbury.