Keshia Cokes· 1★ · 11 months ago
This is Keshia, whom provided a previous review regarding MAJOR mattress disappointment with NO resolution nor accountability on behalf of a customer/customer service.
Thank you for your response, but I must clarify my concerns regarding the mattress I purchased. While I understand that you have your own personal experiences with mattresses, the facts surrounding the product I received are are very clear and concerning.
Firstly, I want to address the sagging issue. After just 3 days of use, I noticed a noticeable sag in the area where I lay. Now, within 3 weeks, this sagging has become even more pronounced. This is not typical for any mattress, especially one that is marketed as being designed for individuals who weigh over 200-300 lbs, which I do not. If this mattress was truly designed to support heavier weights, how is it possible that it’s sagging so quickly under normal use?
Secondly, while you mentioned my back problems and discomfort in the store, I was not purchasing the mattress to resolve those issues—I'm already seeing a chiropractor for that. My decision to purchase the mattress was based on its promise of quality and support, not as a solution for my back. It is a fact that the mattress is sagging significantly, which should not be happening regardless of my pre-existing back issues. A sagging mattress is not a matter of personal condition but a product defect.
As a business professional, I expect the owner to be accountable for the products sold, especially when there are clear signs of a defect. A mattress that begins sagging after just a few days of use is not acceptable. The fact that the sagging started so soon indicates that this is not just a matter of my personal comfort but an issue with the quality or construction of the mattress itself. I am disappointed that this is being dismissed, and I would expect more effort on your part to address this defect.
Lastly, I understand that not every customer will be happy, but the key takeaway here is how a business responds to those situations. Customer service should focus on finding solutions when defects arise, especially when those issues were not caused by the customer. I am simply asking for a product that holds up to its promises, and so far, that has not been the case.
I would appreciate it if we could work together to find a solution, as the current situation with the sagging mattress is unacceptable.
Thank you for your time and attention to this matter.
Sincerely,
Keshia
View on GoogleDavid Johnson· 5★ · 9 months ago
Went in on a Sunday expecting a long complicated selling tactic and instead got an honest approach that sold me on a mattress for a guy my size at a truly reasonable price and this refreshing and easy process was flawless and fast. It’s so nice to encounter a true businessman in this day and age. I highly recommend this place.
View on GoogleKeshia· 1★ · 11 months ago
Extremely Disappointed with King Mattress Titan E/T – A Total Waste of Money
This is my 1st review with any business. I purchased the King Mattress Titan E/T, on 3/10/25, and within just a few days, I started noticing serious issues. The third day to be exact, I could already feel a noticeable sag where I slept. Now, it hasn’t even been a month, and the mattress continues to sink, making it impossible to get a decent night’s sleep.
If you've researched this brand, you'll know their tagline is "Titan Solves Your Biggest Sleep Problems," specifically designed for heavy sleepers and back sleepers. I weigh 168 pounds, i am a back sleeper, and have been forced to sleep on my side just to avoid the painful sagging. The mattress is no longer comfortable, and I find myself constantly shifting positions throughout the night, trying to avoid sinking into the same spot.
The salesman assured me that this mattress was durable and would last, but here I am, grabbing the edge of the mattress to pull myself over to another "fresh" spot. It’s frustrating and painful. It’s sad that I spent $1,281.18 on something that’s essentially unusable. Unfortunately, I learned the hard way that outlets don’t offer exchanges or returns, so now I’m stuck with a product that isn’t what was promised.
With the rising costs and inflation, I went to this outlet to save money, but now I’m left paying the price – both financially and in terms of comfort. I’m already saving up paycheck to paycheck just to purchase a new mattress before the year is out. This experience has been a complete nightmare, and I will NEVER purchase from TNT Mattress again. If you're considering buying from them, I strongly urge you to reconsider. Don’t make the same mistake I did.
View on GoogleBrooke Pritchett· 5★ · a year ago
I came in here expecting to spend at least $900 and spent less than half of that for a mattress and boxspring. The man there was so kind, patient and knowledgeable. He noted what I liked about each mattress I tried to help me find the perfect one. I am so happy with my purchase!
View on GoogleSherri Castleberry· 5★ · 2 years ago
Great place to shop for a mattress! There are lots of deals in this store from twin to king. We were pleasantly surprised at the quality for the price. Hank knew each and every mattress and helped us find the best fit. I was in there with my Mom and Sister and we just had the best time trying them all out! There is no pressure here and so many bargains to be had. We made our purchase and Hank loaded it up for us. You better believe we will be returning for our next mattress purchase!! (My Sister gave Hank a nickname....Happy Hank because he was so much fun to work with!)
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