Rooms To Go

Chris Richard was great to work with. He was patient as I went through several selections and was very informative throughout the selection process. He answered my questions, explained my options clearly, and made the experience easy and comfortable. I truly appreciate his professionalism and great customer service.

I walked in and everyone was very friendly. Ana was exceptionally helpful. She took her time and never got frustrated even after I changed my mind a few times. She didn’t hover or annoy me but every time I looked up for her with a question, she was right there. She helped me for hours until I finally made a decision. I’ll definitely be back to shop with her in the future.

Chris was most helpful with guiding us through the different queen beds that were in our price range. Being that I was shopping for my 19-year-old daughter, he showed us some “trending” models That she really liked. Thank you for making our purchase affordable, and a bed I think she’ll love for years to come!!! Well done 👏🏼

I am disappointed on my delivery experienced. RTG delivery partners was horrible. Received notification on delivery, to be rescheduled twice. When delivery came at 9pm to deliver, they drove off without delivering anything. They simply drove away. I had to call RTG & reschedule delivery for 2 days later. Two days later, delivery came! Yayy, I thought, great job & they set up my new Tempurpedic King size mattress & adjustable frame. Cool! Delivery left, and maybe 30 minutes later I went to the front of my house & guess what, they left my mattresses, box springs & frames that is supposed to hauled away! Nope, just left in the middle of my driveway. Like, really!?! Customer service followed up same day & expressed, their truck was full and they will come back. I was like, okay, fine! Guess what, my old mattress, box springs & rails are still in my driveway!! This is almost funny, but it is not. It's actually embarrassing that all my neighbors can see my mattress, box springs and frames. Shame on RTG partnering with an unreliable delivery company. I sent over $5k to still see my old belonging in my driveway. No excuses, the delivery team could have discussed they must leave because....and I would have said, we'll stick it in the garage until you come back. Wow, I have never experienced this with any delivering service in my adult life. I finally received a Manager call from deliverer to say, " they are coming tomorrow at 11am". No apologizing, no nothing, talk about customer service! Shame on your leadership. This experienced now has tainted any future purchases from RTG! I did like my Salesman though, he was great (Matt) & he closed & got a $5k+ purchase from me. Beware of treatment after purchase!!!! Lack of empathy, follow up ir concern from both RTG customer care service and the delivery vendor .

The best experience! I use to shop with Ashley furniture but after a bad experience I decided to try rooms to go. Chris was extremely helpful. I came in having an idea of what I wanted but Chris took the ideas I had and showed me exactly what I was looking for. He even went above and beyond by making suggestions for things I didn’t originally considered. I walked out with a purchase and a smile on my face. So grateful for my experience. Ask for Chris when you come. You won’t regret it !