Vance Furniture Co Inc

We are so happy we found Vance Furniture! Wonderful innovatory, wonderful staff (Sam is absolutely the “Best Guy”,) and designer help if you need it. If you’re looking for quality furniture, at reasonable prices… Go to Vance Furniture in Henderson, NC.

I went to two other furniture stores in downtown Henderson today before coming here. At the first two I was COMPLETELY ignored by staff. I had to initiate the conversation at both places. This really bothered me because 1) they would speak with other people in there, just not me and 2) you’re a business and should know that customer service is extremely important. Here, I did not have that experience. As soon as I walked in Zac Salazar greeted me and asked me what I needed. He took me exactly where I needed to be and answered all of my questions. First impression is everything! Great customer service and people.

Incredible experience! They had what I was looking for! They gave us advice when we asked. There was no pressured sales tactics and once purchased, they delivered and set up my brand new bedroom suite! I recommend anyone needing furniture to make the drive to these friendly people - you will not be sorry!

Worst experience ever. Purchased a dining room table and chairs February 6th and was assured it would be in in 10 days later. After 10+ days and did not hear from them, I called the store and was told they would check on it and call back. Never received a phone call from them. Called multiple times later just to get a run around on why the dining table and chairs were not there. Spoke to the owner on March 14th to express my concerns and that I would ultimately want my money back. The owner was very rude and actually hung up on me. Terrible customer service. I will NEVER purchase anything else from Vance Furniture.

We weren't able to find what we were looking for, but they had some great pieces. The staff member we spoke with was also extremely nice and helpful without being pushy. Would love to get back up there at some point.