Xtreme Discount Mattress

I purchased a mattress from the military road location on Saturday it was delivered on Monday ( last night ). On Monday night we went to move the mattress onto the bed and when we picked it up to move it, the mattress ripped at the seam on the back. When I called the company as I feel like the mattress ripping on the day that is delivered before it is even used is absurd. Unfortunately I was told that it was my fault as the handles on the mattress aren’t actually handles and should not be used and that there was nothing that could be done. In fact the man I spoke to actually laughed and said most mattresses don’t even have them and most people have common sense. I was floored!!! Now maybe it is and I’m just a dummy but why else would it have handles if they weren’t meant to be used ? Then he says well anything would rip if you hit or snagged it on something … Ok maybe but I literally was putting on the bed and ripped at the seams without hitting anything ! Either way I would not recommend this place as it appears the quality of the product is poor and the customer service is even poorer!

First of all we got the king bed I believe it was 2 grand. , it's lopsided. And king sheetes. DO NOT FIT THE MATTRESS WITHOUT A STRUGGLE. ,we finally dah took the mattress off the frame the sheets still don't fit !!! It sagging Ina spot after a year. Ridiculous!! We called them after. A little over 2 years. They basically said. Oh well we will call you back that was 8 months ago lol good luck WOULD never recommend these pp. MY MOMALWAYS SAID. YOU GET WHAT YOU PAY FOR. LESSENED LEARNED

Beyond aggravated with this place, and I haven’t even gotten a mattress yet. I purchased my mattress on Friday the sales guy was helpful and even attempted to locate the one I purchased for pickup that day. When he couldn’t locate it, I was told it would be 10-14 days for pickup which was not ideal but willing to work with it. The next afternoon I received a voicemail from the store saying my mattress was in, so I thought it was a bonus and called this morning to make arrangements for pickup to which a completely different employee told me it was there and I could go pick it up. Make arrangements to pickup and get to the store to be told that it was not in and they don’t know why I was called. At this point I’m contemplating canceling my order as if they are this unorganized I have no faith in the product I will be receiving and really starting to believe all the negative reviews are the truthful ones and it seems more often than not people seem to be disappointed. To your response: errors happen everyday and I fully understand this, it was not the initial call on Saturday that was the issue as there was time to correct the issue on Monday when I placed a call to what I thought was the store and was in touch with a customer service agent who never informed she was not in the store and verified yes my bed was in and could make arrangements to pick up. Maybe your customer service reps should verify information before they tell a customer something as this was the reason for my cancellation. I do not trust businesses that operate this way and from the multiple negative reviews I see a pattern and couldn’t trust that I would be getting a quality product for less considering I paid similar prices for name brand less than 2 miles from your store and got it the same day. So no you will not get my business again best regards

This is the best mattress store. I won't go anywhere else anymore. I have such a hard time finding a comfortable mattress. I have bought and returned many due to problems with support or sleeping too hot or just not comfortable. And with the insane prices of mattresses these days, I am not willing to settle for something I don't love. The mattress I bought here is the second from this store. The first was for my daughter when she was small. After she left home it became a guest mattress and our guests would always comment on how comfortable the bed was. Then after trying many different mattresses for myself and not finding the right one I finally though maybe it was worth a try even though I was skeptical of buying a "cheap" mattress. Well, I should have started here in the first place! There was no hard sales pitch, but honest answers from a very knowledgeable sales person. I ended up with a latex mattress which is the most comfortable mattress I've ever had. It's not hot and has just the right amount of support and softness. We also opted for an adjustable base which is absolutely heavenly. My back is never stiff or sore in the mornings anymore, my neck doesn't ache. It is wonderful. And the most amazing part was that the price was by far better then at any other mattress store. DO NOT hesitate to buy here. You will not be disappointed!!

Bought a mattress for my son here two years ago and unfortunately it popped spring. Matt Stasio Walk me through the warranty process gave me the paperwork and email address and in less than 24 hours I got approved for a replacement highly recommend a store as a standby their products.